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So you've got web analytics, now what?

You have come to expect a certain amount of unique visitors to your website every month. You know that 30% of website hits bounce and the average time spent on the company site is around 1 minute, 10 seconds. Your overall traffic has increased by 48% in the last month (which is great news) and it’s only the start ...

  • Cities get a new look – case one

  • My first blog post got a very good comment. In an interesting brainstorming on citymarketing, a reader pointed out: “The problem with marketing a city is that your target market literally couldn't be bigger, and the ability to deliver on a brand promise at each customer touch point is impossible.” I’ve got the ...

  • On the front foot: customer experience counts

  • Organisations interacting with today’s consumers face a rare combination of circumstances. Sky-high expectations, unlimited options and the sweeping consumer empowerment driven by social networking have created a force unlike any of us have experienced before. After decades of being managed and forced to adapt to ...

  • The adventures of SuperMulti

  • Faster than a speeding shopping trolley. More powerful than a social media strategy. Look. Up in the sky. It’s a store front. It’s online. It’s SuperMulti!
 
 Yes, it’s SuperMulti, strange visitor from another marketing world who came to Australia with powers and abilities far beyond those of mortal ...

More Blogs

The year of the mobile - no, really!

Some were disillusioned last year when ‘the year of the mobile’ didn’t quite reach expectations. While the astounding rate of smartphone adoption and the explosion of practical and fanciful mobile apps kicked off widespread acceptance that mobile is here to stay, the ‘mcommerce explosion’ we were expecting was anticlimactic ...

Talk is cheep

We’ve established that word-of-mouth has reached a whole new level with the rise and rise of social media in its various forms (particularly Twitter). But what is a company to make of all this new noise? Well, there’s some great stuff there... but there’s also a big catch to be wary of, too. For a start, it’s now ...

Trends in 2010: specialists

2009 was a year of shifting paradigms. I think the GFC forced us to change in some capacity. This year, instead of dwelling on revenue losses and budget freezes, I think it is wise to focus on what we learned, how we can apply these learning’s in 2010 and best of all convert them into tangible revenue? Observing ...

Can Facebook really help your business?

Research shows that Australian consumers want organisations to communicate with them through social media outlets such as Twitter, YouTube and Facebook. Yet many organisations are hesitant and feel unsure how to approach this new channel. ...

Do cities speak 2.0?

“As the pool of Foreign Direct Investment shrinks, there will be more competition for fewer projects.” A quote from the ‘Global Investment Promotion Benchmarking 2009’ (GIPB) by the World Bank Group. In my first post I said that globalization puts forward the need for cities to characterise themselves more carefully ...

Marketers need to turn to 'inbound'

Did you know that the internet is now the most consumed media in Australia? According to the ‘2009 Nielsen Annual Internet and Technology’ report the average Australian spends 16.1 hours per week online. This is compared to TV at 12 hours per week, radio at 8.8 hours, Video at 5.4 hours, online radio at 4.6 hours, ...

Silly season socialising makes the picture clearer

‘Tis the silly season of course and in recent weeks I’ve had the opportunity to catch up with plenty of people across media and marketing, public relations, social media and business generally. Of the many (sometimes ‘lubricated’) chats I’ve had, one thing keeps coming up in conversation: what next for marketing, ...

Protecting your cyber-turf from overseas retailers

In a month where Topshop finally announced their first foray into the Australian high street market (and reported a 100% uplift on their online sales to Australia on the day the news broke) it’s time Australian retailers admitted how vulnerable they are to overseas competitors. ...

When all that Twitters isn't gold

Marketers are increasingly turning to social media such as Twitter, Facebook and YouTube in an attempt to promote their products or services. They are lured by industry success stories showing how social media is helping to increase market share for everything from fashion labels and restaurants through to electronic ...

5 ways to offers your customers can't resist

It takes deep customer insight to provide a truly personalised online experience. And customisation of every touchpoint and throughout every channel is the key to keeping customers engaged – and coming back for more. Your customers need to feel like you know exactly what they want, when they want it. Of course, ...

Getting digital strategy 'across the line'

Here’s a real scenario. You’re a marketer. You’ve decided to be smart and bring in a specialist to work with you on your digital strategy. They’ve come in and begun by pouring over your marketing plan. They’ve spoken with numerous stakeholders. They’ve analysed micro and macro environments to determine your objectives. ...

2010 marketing predictions

Last year I made some marketing predictions for 2009 and I was about 90% right. I failed to anticipate that house prices and car sales would go through the roof (although I did buy a house and a car, so go figure), and I thought Kim Jong Il would be dead by now, but other than that, 2009 was a predictably strange ...

Audit: 2009 marketing predictions

Last year I made some marketing predictions for 2009. I thought it might be timely to see how accurate I was before I hypothesised my marketing predictions for 2010. Prediction #1: Marketing budgets will be slashed by 35%. Looks like I wasn't too far off actually. Forrester's Laura Ramos found that marketing budgets ...

16,843.40 kilometres away...

I am proud to start my new blog on Marketingmag.com.au. I do so from the antipodes to Marketing magazine in Melbourne, from a distance of 16,843,40 kilometres (or 10,466.03 miles). More concretely I write from Barcelona, the fourth best European city for business. Not long ago, around here a ranking of the best ...

Australian retail's bridge to the future

Leading up to the Christmas period and with all this discussion around crazy discounts offers on Black Friday [Ed: Evidence bag C], I felt it would be suitable to look at new technology solutions for growing the value of the online retail market. One of the most interesting examples, which combines online and offline ...

Turn on(line) your Christmas lights

It’s that time of year when most people turn their thoughts to family, friends and time off, while retailers turn their thoughts to bigger profits. Christmas is a ‘make or break’ time for retailers – a time to make up sales from a sluggish year, and online it’s no different. One could argue online vendors face ...

Guru bloggers

Our team of dedicated bloggers will be posting regularly about anything and everything that makes them smile, drives them mad, or generally gets them going.

Ant Hampel

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Ant Hampel is the founder of live brand experience organisation think creative events with offices in Melbourne and Singapore. Ant has 17 years experience in the live events industry both locally and internationally.

Andrew Wilson

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When he's not shouting from the soapbox perched atop his high horse, Andrew Wilson is a copywriter and creative with boutique Sydney agency The Other Dimension.

David Iwanow

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David Iwanow is the Director of The Lost Agency, a web analytics focused SEO agency that is helping business get found online, you can follow him on twitter @thelostagency.

Geoffrey Bowll

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Geoffrey (pictured with junior art director) is MD of The Starship, a Melbourne-based ad agency. Besides running mainstream campaigns since 1991, he has conducted hundreds of marketing and advertising research projects for major corporates.

Katie Harris

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Katie Harris is director of qualitative research at Zebra Research. B. Soc Sci (psych) UNSW, MBA AGSM, QPMR (and all that).

You can find out more about Zebra Research, and all things qualitative, by visiting the ZebraBites blog, the Zebra Research website and/or by following her on Twitter.

Kevin Mackin

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Kevin Mackin, FAIM AMAMI CPM, is passionate about disruptive technologies having pioneered advanced CRM systems in the 80s, headed an internet development team in Silicon Valley in the 90s and kicked off Asia Pacific's online meeting market from 2000. By background, a product marketer - Kevin is currently General Manager Aus/NZ for leading web analytics firm Coremetrics (which just happens to be a technology which is disrupting some traditional marketing norms by bringing accountable measurement to the space).

Stephen Byrne

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Stephen is an international brand strategist, writer and commentator. He is founder and director of strategic brand consultancy DIFFUSION, and has taught, published and presented extensively in the UK and Australia on brand and digital strategy, marketing and communication. You can contact him by email, through his blog, on Twitter or by LinkedIn.

Fi Bendall

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Fi is a leading interactive and digital specialist, and managing director of Bendalls Group. She has over 20 years experience in the digital sector. As well as developing key ISP strategies for the BBC, she has worked on an international gaming industry portal, ATE Online, and on digital strategies for Australian clients such as Microsoft, News Interactive, Tourism Tasmania, RaboPlus and MTV.

Trevor Young

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Trevor Young is the PR Warrior, a battle-hardened public relations and marketing communications consultant, blogger, speaker and trainer. Trevor is principal partner of strategy and communication advisory firm parkyoung.

Jonathan Sinton

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Jonathan is the business strategy director for Research International and is an experienced multi-country researcher. He's worked in the US and the UK but now calls Australia home. On his blog, Jonathan discusses key research findings, drilling down and using data to tease out the trends in Australia that marketers need to know about.

Matt Granfield

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Matt spends his time consulting as marketing director at e-CBD for a diverse clientele ranging from NGOs to rock bands, and is Social Media Marketing Director at dp dialogue. When he isn't busy referring to himself in the third person, Matt maintains his own blog, Zakazukha Zoo.

Mary Henderson

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Mary Henderson is GeekIT Group's CEO. Before founding GeekIT, Mary worked in senior business development, marketing and sales roles at companies including Tech Pacific and Belkin. Mary is an active participant in industry associations. In 2006, she became the Victorian President of the Australian Multimedia Industry Association (AMIA), Australia's most prestigious digital media representative body. In 2007, Mary was also invited to join the board of the Victorian Australian Information Industry Association (AIIA). You can follow her on Twitter here.

Jules Brooke

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Jules Brooke is the founder of PR agency Handle Communications. You can contact her on 0409 494 490.

Sean Greaney

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As online editor of Marketingmag.com.au and feature writer for Marketing magazine, Sean Greaney spends most of his day sweating, cursing and drinking coffee. If you'd like to contribute editorially, (should carrier pigeon and smoke signals fail) contact him on sean.greaney@niche.com.au, @SeanGreaney or LinkedIn.

Jenni Beattie

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Jenni Beattie is the director of Digital Democracy a research-led social media consultancy. With over 20 years experience across advertising, media, PR, market research and innovation, Jenni uses a wholistic approach to getting the most from social media tools.

Mark Cameron

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Mark Cameron is a partner at Working Three. He has been working and advising on digital strategy for close a decade. You can see more of his articles on the Working Three blog.

Pau Herrera

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Pau Herrera is founder and CEO of Grupo BPMO. He also chairs the executive committee of the Barcelona Centro de Diseno, is vice president of Asociacion Espanola de Directivos and won the Asociacion Independiente de Jovenes Empresarios best young businessperson in 2005, aged 38.

Simon McEvoy

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Simon McEvoy is Tangent One Australia’s managing director and e-commerce specialist. He has project managed and marketed large transactional platforms for some of the best known multi-channel retailers in both Australia and the UK, and by his own admission has a borderline obsession with web analytics.

Brett Waters

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Brett Waters is RightNow vice president Asia Pacific - South, based in Sydney. He has 18 years experience in the industry and originally joined RightNow from Oracle Corporation where he held several positions.

Chris Fiteni

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Chris is the director of Strategy at Nucleus Digital Strategy. He has 15 years digital marketing experience and has worked with brands such RMIT, YMCA, Mazda and Australia Post.

Anthony Baker

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Anthony is the managing director at Nucleus Digital Strategy. He has 13 years business leadership and digital marketing experience with brands such as Amcor, Target, Coles & Telstra.

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