You have come to expect a certain amount of unique visitors to your website every month. You know that 30% of website hits bounce and the average time spent on the company site is around 1 minute, 10 seconds. Your overall traffic has increased by 48% in the last month (which is great news) and it’s only the start ...
My first blog post got a very good comment. In an interesting brainstorming on citymarketing, a reader pointed out: “The problem with marketing a city is that your target market literally couldn't be bigger, and the ability to deliver on a brand promise at each customer touch point is impossible.” I’ve got the ...
Organisations interacting with today’s consumers face a rare combination of circumstances. Sky-high expectations, unlimited options and the sweeping consumer empowerment driven by social networking have created a force unlike any of us have experienced before. After decades of being managed and forced to adapt to ...
What can you do in 2010 to improve the performance of your online retail presence? How can your online shop be improved, tweaked and refined to deliver even better results than last year? ...
Faster than a speeding shopping trolley. More powerful than a social media strategy. Look. Up in the sky. It’s a store front. It’s online. It’s SuperMulti! Yes, it’s SuperMulti, strange visitor from another marketing world who came to Australia with powers and abilities far beyond those of mortal ...
Some were disillusioned last year when ‘the year of the mobile’ didn’t quite reach expectations. While the astounding rate of smartphone adoption and the explosion of practical and fanciful mobile apps kicked off widespread acceptance that mobile is here to stay, the ‘mcommerce explosion’ we were expecting was anticlimactic ...
We’ve established that word-of-mouth has reached a whole new level with the rise and rise of social media in its various forms (particularly Twitter). But what is a company to make of all this new noise? Well, there’s some great stuff there... but there’s also a big catch to be wary of, too. For a start, it’s now ...
2009 was a year of shifting paradigms. I think the GFC forced us to change in some capacity. This year, instead of dwelling on revenue losses and budget freezes, I think it is wise to focus on what we learned, how we can apply these learning’s in 2010 and best of all convert them into tangible revenue? Observing ...
Research shows that Australian consumers want organisations to communicate with them through social media outlets such as Twitter, YouTube and Facebook. Yet many organisations are hesitant and feel unsure how to approach this new channel. ...
“As the pool of Foreign Direct Investment shrinks, there will be more competition for fewer projects.” A quote from the ‘Global Investment Promotion Benchmarking 2009’ (GIPB) by the World Bank Group. In my first post I said that globalization puts forward the need for cities to characterise themselves more carefully ...
Did you know that the internet is now the most consumed media in Australia? According to the ‘2009 Nielsen Annual Internet and Technology’ report the average Australian spends 16.1 hours per week online. This is compared to TV at 12 hours per week, radio at 8.8 hours, Video at 5.4 hours, online radio at 4.6 hours, ...
‘Tis the silly season of course and in recent weeks I’ve had the opportunity to catch up with plenty of people across media and marketing, public relations, social media and business generally. Of the many (sometimes ‘lubricated’) chats I’ve had, one thing keeps coming up in conversation: what next for marketing, ...
In a month where Topshop finally announced their first foray into the Australian high street market (and reported a 100% uplift on their online sales to Australia on the day the news broke) it’s time Australian retailers admitted how vulnerable they are to overseas competitors. ...
Marketers are increasingly turning to social media such as Twitter, Facebook and YouTube in an attempt to promote their products or services. They are lured by industry success stories showing how social media is helping to increase market share for everything from fashion labels and restaurants through to electronic ...
It takes deep customer insight to provide a truly personalised online experience. And customisation of every touchpoint and throughout every channel is the key to keeping customers engaged – and coming back for more. Your customers need to feel like you know exactly what they want, when they want it. Of course, ...
Here’s a real scenario. You’re a marketer. You’ve decided to be smart and bring in a specialist to work with you on your digital strategy. They’ve come in and begun by pouring over your marketing plan. They’ve spoken with numerous stakeholders. They’ve analysed micro and macro environments to determine your objectives. ...
Last year I made some marketing predictions for 2009 and I was about 90% right. I failed to anticipate that house prices and car sales would go through the roof (although I did buy a house and a car, so go figure), and I thought Kim Jong Il would be dead by now, but other than that, 2009 was a predictably strange ...
Last year I made some marketing predictions for 2009. I thought it might be timely to see how accurate I was before I hypothesised my marketing predictions for 2010. Prediction #1: Marketing budgets will be slashed by 35%. Looks like I wasn't too far off actually. Forrester's Laura Ramos found that marketing budgets ...
I am proud to start my new blog on Marketingmag.com.au. I do so from the antipodes to Marketing magazine in Melbourne, from a distance of 16,843,40 kilometres (or 10,466.03 miles). More concretely I write from Barcelona, the fourth best European city for business. Not long ago, around here a ranking of the best ...
Leading up to the Christmas period and with all this discussion around crazy discounts offers on Black Friday [Ed: Evidence bag C], I felt it would be suitable to look at new technology solutions for growing the value of the online retail market. One of the most interesting examples, which combines online and offline ...
It’s that time of year when most people turn their thoughts to family, friends and time off, while retailers turn their thoughts to bigger profits. Christmas is a ‘make or break’ time for retailers – a time to make up sales from a sluggish year, and online it’s no different. One could argue online vendors face ...