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by Online Editor | Scotland

on Aug 6

Exclusive video interview: Joseph Jaffe, Part I - the winners and losers of social media marketing

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This post is the first in a series of six that feature an exclusive video interview with international speaker and author Joseph Jaffe. Click below to read the others:

  1. Exclusive video interview: Joseph Jaffe, Part I - the winners and losers of social media marketing
  2. Part II - will online video blogging fizzle out?
  3. Part III - why is Australia lagging behind in social media?
  4. Part IV - Second Life as a marketing outreach tool
  5. Part V - did Joseph Jaffe blackmail a major airline?
  6. Part VI - some riffs on brand arrogance, digital storytelling and the future of marketing and advertising.

You asked the questions, and he answered them.

In the run-up to the arrival of Joseph Jaffe in Australia, Marketingmag.com.au will post one short video clip every other working day for ten days. Each clip is part of a long interview we conducted with Joseph using the online video conferencing software ooVoo, a client of Crayon (Joseph's company) and a platform we'll be playing with over the next few months.

Over the course of the five posted clips you'll hear social media thinkers and marketers from Australia and the US ask Joseph their questions, which include:

Today | "What examples do you give of brands that have successfully started a conversation online, and which brands have gotten this spectacularly wrong?"
          Tamir Berkman, FRANk Media

Fri 8 August | "Is Kate Modern the beginning of a trend?"
          Gavin Heaton, www.servantofchaos.com

Mon 11 August | "Why is Australia currently ranked only number 15 in the world in terms of uses of social media in marketing?"
          Simon Small, Fnuky

Wed 13 August | "Does having a presence in Second Life remain important for Crayon [Joseph's company], and for what type of business is Second Life effective outreach?"
          Connie Reece, www.everydotconnects.com

Fri 15 August | "How would you feel if someone said that your recent posts and events surrounding Delta Skelter could be considered blackmail?"
          Zac Martin, www.pigsdontfly.com

There's other conversations from the interview, so I'll put these in a bumper final sixth post on Monday 18 August.

Please get stuck into the comments because I'll be meeting up with Joseph during his short stay in Australia and I'd love to be able to fire some of your questions and thoughts at him over a few beers.

In today's clip, Tamir Berkman of FRANk Media asks Joseph Jaffe:

"What examples do you give of brands that have successfully started a conversation online, and which brands have gotten this spectacularly wrong?"

The audio is a little out of sync with the visuals, so unless you love badly dubbed movies or are simply transfixed by either Joseph or myself, I'd suggest plugging the earphones in and listening to the man that wrote the book - literally - on the future advertising landscape.

Related Articles

Related Video

You asked, he answered: Joseph Jaffe | Part I - the winners and losers of social media marketing

Sorry, YouTube videos are currently unavailable on MarketingMag.com.au.
Click here to watch the video on YouTube

3 Comments

  • Wrote on 6 Aug, at 12:52PM
Joseph just to give you a little bit more information on the Australian Social Media Landscape. We probably have a number of good examples of brands that have started non digital conversations (Not Happy Jane, Is Don is Good, TAC, The Big Ad,).

What Australia is lacking is a prime example of a company that has been able to keep the conversation going around a brand and use the power of conversations for more use than just a communication channel (aka customer service and product development). An example of a company that can change its internal process to actually listen to the customers needs.

I am thinking the way that Dell (Dell Hell and Dell Idea Storm) has listened and responded to the community is a good example but I cannot think of many more. What are some good examples of companies that have restructured there company to think in terms of social media (customer centric model)?

And my second question is ‘What industry do your Crayon clients think you are in?’ - Advertising, Digital or something else?
  • Wrote on 6 Aug, at 09:13PM
Julian,

Its still the "first innings" (baseball or cricket analogy) i.e. early days. Besides the publicized IdeaStorms et al, were probably seeing the closest examples of continuity/committment coming from CRM related efforts.

The real problem to your point is about internal processes/org structures. When the CMOs job is less than 2 years, whats their incentive to invest in the future?

Re: crayon, I dont know...why dont you ask them? :) Seriously though, I would hate for them to say advertising. Some call us an agency and in marketing, perception is reality. Id prefer to be looked at as a consulting group. But we are 1 part agency, 1 part digital specialist, 1 part planning boutique.

Kind of like a company you might know called Naked ;) (exception with a 100% conversation vs communication focus)
  • Wrote on 6 Aug, at 11:07PM
Weddings and Pantomimes, no.
Barmitzvahs and Charades, maybe.
Baptisms and Mimes, definitely.
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