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by Online Editor | Scotlandon Aug 6 |
This post is the first in a series of six that feature an exclusive video interview with international speaker and author Joseph Jaffe. Click below to read the others:
You asked the questions, and he answered them.
In the run-up to the arrival of Joseph Jaffe in Australia, Marketingmag.com.au will post one short video clip every other working day for ten days. Each clip is part of a long interview we conducted with Joseph using the online video conferencing software ooVoo, a client of Crayon (Joseph's company) and a platform we'll be playing with over the next few months.
Over the course of the five posted clips you'll hear social media thinkers and marketers from Australia and the US ask Joseph their questions, which include:
Today | "What examples do you give of brands that have successfully started a conversation online, and which brands have gotten this spectacularly wrong?"
Tamir Berkman, FRANk MediaFri 8 August | "Is Kate Modern the beginning of a trend?"
Gavin Heaton, www.servantofchaos.comMon 11 August | "Why is Australia currently ranked only number 15 in the world in terms of uses of social media in marketing?"
Simon Small, FnukyWed 13 August | "Does having a presence in Second Life remain important for Crayon [Joseph's company], and for what type of business is Second Life effective outreach?"
Connie Reece, www.everydotconnects.comFri 15 August | "How would you feel if someone said that your recent posts and events surrounding Delta Skelter could be considered blackmail?"
Zac Martin, www.pigsdontfly.com
There's other conversations from the interview, so I'll put these in a bumper final sixth post on Monday 18 August.
Please get stuck into the comments because I'll be meeting up with Joseph during his short stay in Australia and I'd love to be able to fire some of your questions and thoughts at him over a few beers.
In today's clip, Tamir Berkman of FRANk Media asks Joseph Jaffe:
"What examples do you give of brands that have successfully started a conversation online, and which brands have gotten this spectacularly wrong?"
The audio is a little out of sync with the visuals, so unless you love badly dubbed movies or are simply transfixed by either Joseph or myself, I'd suggest plugging the earphones in and listening to the man that wrote the book - literally - on the future advertising landscape.
What Australia is lacking is a prime example of a company that has been able to keep the conversation going around a brand and use the power of conversations for more use than just a communication channel (aka customer service and product development). An example of a company that can change its internal process to actually listen to the customers needs.
I am thinking the way that Dell (Dell Hell and Dell Idea Storm) has listened and responded to the community is a good example but I cannot think of many more. What are some good examples of companies that have restructured there company to think in terms of social media (customer centric model)?
And my second question is ‘What industry do your Crayon clients think you are in?’ - Advertising, Digital or something else?
Its still the "first innings" (baseball or cricket analogy) i.e. early days. Besides the publicized IdeaStorms et al, were probably seeing the closest examples of continuity/committment coming from CRM related efforts.
The real problem to your point is about internal processes/org structures. When the CMOs job is less than 2 years, whats their incentive to invest in the future?
Re: crayon, I dont know...why dont you ask them? :) Seriously though, I would hate for them to say advertising. Some call us an agency and in marketing, perception is reality. Id prefer to be looked at as a consulting group. But we are 1 part agency, 1 part digital specialist, 1 part planning boutique.
Kind of like a company you might know called Naked ;) (exception with a 100% conversation vs communication focus)
Barmitzvahs and Charades, maybe.
Baptisms and Mimes, definitely.