I’ve always had a problem with customer relationship management (CRM) and CRM tools. This is principally for two reasons (sorry, I’m going to get a little geeky in this post): They are at heart not customer focused – they are vendor focused. They tell vendors things vendors want to know and think are important, ...
Very few things divide opinion as much as social media. To the evangelists, it’s the ‘great white hope’, the future of interactive marketing. To others, it’s the ultimate in snake oil sales. To online retailers, social media represents a fantastic opportunity to spam a willing target audience of millions. However, ...
What can you do in 2010 to improve the performance of your online retail presence? How can your online shop be improved, tweaked and refined to deliver even better results than last year? ...
In a month where Topshop finally announced their first foray into the Australian high street market (and reported a 100% uplift on their online sales to Australia on the day the news broke) it’s time Australian retailers admitted how vulnerable they are to overseas competitors. ...
It’s that time of year when most people turn their thoughts to family, friends and time off, while retailers turn their thoughts to bigger profits. Christmas is a ‘make or break’ time for retailers – a time to make up sales from a sluggish year, and online it’s no different. One could argue online vendors face ...
As a digital marketing consultant I frequently get called into meetings with more traditional marketers to help brainstorm ideas for meeting business objectives online. Having sat through many such meetings it has become apparent to me that while there are a multitude of things marketers need to know about the digital ...