Author: Simon McEvoy

Is Facebook killing CRM?

I’ve always had a problem with customer relationship management (CRM) and CRM tools. This is principally for two reasons (sorry, I’m going to get a little geeky in this post): They are at heart not customer focused – they are vendor focused. They tell vendors things vendors want to know and think are important, ...

5 reasons why etailers shouldn't use social media

Very few things divide opinion as much as social media. To the evangelists, it’s the ‘great white hope’, the future of interactive marketing. To others, it’s the ultimate in snake oil sales. To online retailers, social media represents a fantastic opportunity to spam a willing target audience of millions. However, ...

6 ecommerce tips to guarantee a fat 2010 annual bonus

What can you do in 2010 to improve the performance of your online retail presence? How can your online shop be improved, tweaked and refined to deliver even better results than last year? ...

Protecting your cyber-turf from overseas retailers

In a month where Topshop finally announced their first foray into the Australian high street market (and reported a 100% uplift on their online sales to Australia on the day the news broke) it’s time Australian retailers admitted how vulnerable they are to overseas competitors. ...

Turn on(line) your Christmas lights

It’s that time of year when most people turn their thoughts to family, friends and time off, while retailers turn their thoughts to bigger profits. Christmas is a ‘make or break’ time for retailers – a time to make up sales from a sluggish year, and online it’s no different. One could argue online vendors face ...

Four things marketers don't need to know

As a digital marketing consultant I frequently get called into meetings with more traditional marketers to help brainstorm ideas for meeting business objectives online. Having sat through many such meetings it has become apparent to me that while there are a multitude of things marketers need to know about the digital ...

more about our blogger

Simon McEvoy

Simon McEvoy is Tangent One Australia’s managing director and e-commerce specialist. He has project managed and marketed large transactional platforms for some of the best known multi-channel retailers in both Australia and the UK, and by his own admission has a borderline obsession with web analytics.

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