Author: Brett Waters

Five steps to social strategy success

The shift towards the social web calls for a new mindset in the relationship between organisation and consumer – a mindset characterised by transparency and accountability, employee empowerment and spontaneity. From an operational or legal standpoint, the social web may at first appear too risky or impractical, ...

How to build a crowdsourcing community

For years, companies kept their innovation processes hidden, averse to the risk of intellectual property theft and marketplace copycats. But times have changed. The ...

On the front foot: customer experience counts

Organisations interacting with today’s consumers face a rare combination of circumstances. Sky-high expectations, unlimited options and the sweeping consumer empowerment driven by social networking have created a force unlike any of us have experienced before. After decades of being managed and forced to adapt to ...

Can Facebook really help your business?

Research shows that Australian consumers want organisations to communicate with them through social media outlets such as Twitter, YouTube and Facebook. Yet many organisations are hesitant and feel unsure how to approach this new channel. ...

When all that Twitters isn't gold

Marketers are increasingly turning to social media such as Twitter, Facebook and YouTube in an attempt to promote their products or services. They are lured by industry success stories showing how social media is helping to increase market share for everything from fashion labels and restaurants through to electronic ...

Best practice eDM #5 - Spam flags

Here we are at the end, finish line under our feet, with a look at some common spam flags. Having provided an excellent reference for marketers, both considering eDM and old-hands, Brett will join our 'Guru Bloggers' with a regular contribution. 1. Understanding ISPs as a meta-audience2. Acquiring email addresses ...

Best practice eDM #4 - Content is king

The homestretch has curved into site, here we are at Brett's second last post on squeezing the most value out of your eDM. Today Brett offers that poignant among poignant reminds – content is King with a capital K and a rather large crown. 1. Understanding ISPs as a meta-audience2. Acquiring email addresses – the ...

Best practice eDM #3 - Do the inside work

Well, we've crested the halfway mark and are on the third post in Brett's week long series explaining how to get the most out of your eDM. Today we look at an often overlooked factor – getting the internals right. 1. Understanding ISPs as a meta-audience2. Acquiring email addresses – the right way3. Do the inside ...

Best practice eDM #2 - Acquiring email addresses

Welcome to the second post in a week long series explaining how to give your eDM the best chance at great ROI. Today we look at how to acquire email addresses – the right way. 1. Understanding ISPs as a meta-audience2. Acquiring email addresses – the right way3. Do the inside work4. Content is king5. Spam flags Rates ...

Best practice eDM #1 - ISPs as a meta-audience

Welcome to the first in a week long series explaining how to give your eDM the best chance at great ROI. We’ll begin with a look at ISPs as your meta-audience and how this influences your campaign, and then progress as below. 1. Understanding ISPs as a meta-audience2. Acquiring email addresses – the right way3. ...

more about our blogger

Brett Waters

Brett Waters is RightNow vice president Asia Pacific – South, based in Sydney. He has 18 years experience in the industry and originally joined RightNow from Oracle Corporation where he held several positions.

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