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by The Newshound

on Jul 14

Telstra gets a new connection

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Bill Obermeier is stepping down from his role at Telstra as its director of brand, advertising and sponsorship next month and will be replaced by BigPond marketing director Amanda Johnston.

When Obermeier started at Telstra he saw a brand devoid of an emotional connection to its customers, "One of the first things was to turn Telstra into a market-based company, understanding and segmenting our audiences so we could talk to them". "That really changed the paradigm for us." He says the insights gained from the segmentation project allowed Telstra to communicate with different people at different levels, and allowed Telstra to tap into emotion, a powerful motivator.

One of the most crucial elements in moving the brand forward during Obermeier’s time was the launch of the Next G network, which extended Telstra's operations into the 3G spectrum. "It was in the middle of this when we launched the Next G network and that was the true differentiator," he says and describes it as "world-leading".

Obermeier states that no other network can match the brand he has fostered over the past three years. He sees a strong future for Telstra, especially in sight of the success of the iPhone release and complete with a branding overhaul will complete the turnabout of Telstra from a brand perceived to be aloof from potential customers to one sold on emotion. "Now we have to do a better job connecting the emotion and the brand, creating a stronger emotional bond with people," he says.

Obermeier will leave Telstra next month to start as managing partner at Publicis Mojo in October, to work on Myne, a new digital venture which plans to capitalise on Telstra’s goal to become a media communications company, offering content across BigPond, Foxtel, Sensis and mobile phones.

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