Aussies want brand info while Brazilian’s just want freebies on Twitter

Australians are far more likely to have a genuine interest in the brands they follow on Twitter than their counterparts in the UK, Germany and Brazil.

A new study by Exact Target has found consumers’ online habits vary across the globe and had revealed that peoples motivation to ‘follow’ on Twitter vary from country to country.

The top reason for following a brand or organisation on Twitter in Australia was ‘to keep up to date with a company’s products’ and 36% of respondants liked to ‘to receive alerts related to developments within the organisation’.

The top reasons from the other countries surveyed were:
·        Brazil: ‘to receive discounts’
·        UK: ‘for more information related to my personal interests, hobbies, etc.’
·        Germany: ‘to receive alerts related to developments within the company’

Lee Hawksley, managing director of ExactTarget Australia explains, “While only 6% of the online Australian consumers follow brands on Twitter, Twitter followers are networkers, leaders and influencers that Australian businesses can’t afford to ignore.”

Twitter were also found to be less motivated by discounts and freebies than fans on Facebook or email subscribers. They were even seen to be more viewed as a place to gather information including: product and service updates, advanced notice of new products, alerts related to developments within the company, exclusive content and information related to hobbies and interests.

“When using Twitter, remember to consider your audience. Consumers want to be heard—especially the influential users on Twitter who follow your brand. Provide them with an intimate view of your brand, so they can share their ‘insider information’ with the rest of the world. Also keep in mind that many online consumers are monitoring Twitter, even if they are not actively participating,” Hawksley added.

Australians also came out as the top consumers for engaging with brands on Facebook, creating a tremendous opportunity to connect with fans on an individual level and drive engagement that builds loyalty and brand advocates. More than 50% of Australian consumers Like a brand on Facebook, compared to 77% in Brazil and 45% in the U.K.

The results are based on surveys from online consumers gathered over the past year in Australia, Brazil, France, Germany and the UK by ExactTarget and published in their 2013 Global Executive Summary.

 

Tourism Aus shifts gaze to Europe and NZ with $14.3m Emirates deal

Tourism Australia (TA) has shifted its gaze to Europe and New Zealand, announcing a $14.3 million joint marketing agreement with Emirates.

With the focus having been heavily on China and other Asian markets since the relaunch of ‘There’s nothing like Australia, TA will partner with Emirates to renew its focus on some of Australia’s leading inbound visitor markets, namely the United Kingdom, Germany, France, Italy and New Zealand.

The three-year deal will fund joint marketing initiatives on traditional and digital media platforms, as well as event and sponsorship activity, it was announced today.

Emirates, the world’s largest international carrier, has worked with TA on cooperative activity in the past and plans to up its investment in Australia with 14 new routes to be added to its roster of 70 flights to Australia per week by 2013.

TA’s managing director, Andrew McEvoy, says Emirates’ commitment to the Australian market has made it one of the country’s strongest marketing partners, since it started visiting the nation’s shores in 1996.

“Tourism Australia has worked with Emirates on local cooperative marketing activities across individual markets for some years now, and very successfully so, linking Australia’s visitor appeal with the airline’s extensive schedule and internationally recognised and well respected brand,” McEvoy says.

“Both parties have agreed there is now a need for a more strategic, longer-term agreement to more effectively market Australia to Emirates’ extensive global customer base, in particular throughout Europe where the airline is so well established.”

The deal is the largest investment Emirates has ever made with a global tourism body, according to senior vice president of public, international, industry and environmental affairs at the airline, Andrew Parker. “Emirates has carried more than 16 million passengers to and from Australia since 1996 and today we enable travellers from more than 30 European locations to travel to Australia via one stop in Dubai, offering passengers from all corners of the continent the chance to enjoy the many and varied attractions down under,” Parker says.

It’s understood the deal will not abate TA’s investment in Asia. McEvoy says the markets covered by the arrangement “align strongly with Tourism Australia’s ‘balanced portfolio’ approach”. The plans are another step in the board’s ‘Tourism 2020’ efforts aimed at doubling annual overnight visitor expenditure to up to $140 billion by the end of the decade.

The partnership follows the news of Emirates’ 10-year alliance with Qantas, which will see Qantas shift its hub for European flights from Singapore to Dubai and enter “an extensive commercial relationship” with its rival.

First time US brand beats Oz

FutureBrand’s Country Brand Index (CBI) has rated the US number one country brand for 2009.

Australia held the top spot for the past three years, but slipped to third place in 2009 behind Canada, host of the 2010 Winter Olympics. Continuing the neighbourly correlation, New Zealand took fourth place.

FutureBrand suggest the ‘Obama effect’ is behind the US’ rise, the first time the country has taken first place in the index’s history. The company also suggest Australia has benefited from ‘The Best Job in the World’ campaign and Baz Luhrmann’s Australia – explaining the drop in place with the move toward ‘value travel’ and staycationing.

“After three years in the number one position, a remarkable achievement by any measure, this new development was just a matter of time. The measurable decline of some key attributes, combined with the revitalisation of Brand USA, has resulted in the effect on Australia’s ranking. It highlights the importance of keeping a country brand fresh, relevant and engaging – no small challenge in a highly competitive international marketplace.” said Tim Riches, CEO FutureBrand Singapore and growth officer, Asia-Pacific.

Australia remains the country most people have on their wish list to visit, live in and/or extend a business trip in.

The days of countries marketing themselves with travel posters are over. Wise governments harness, propel and amplify their country as a brand, given it also encompasses culture, exports retail, real estate and of course tax revenue. The popular phrase says ‘tourism is too big to fail,’ but if no one is paying attention or if it is undervalued or taken for granted, the competition will benefit,” said Rene A. Mack, president, Weber Shandwick Travel & Lifestyle Practice.

CBI Top Country Brands

  1. United States
  2. Canada
  3. Australia
  4. New Zealand
  5. France
  6. Italy
  7. Japan
  8. United Kingdom
  9. Germany
  10. Spain