Zoos Victoria ordered to dump marketing campaign

Zoos Victoria management have been forced by the Department of Primary Industries representatives to either dump or alter its eco-friendly ‘Wipe for Wildlife‘ campaign that encouraged visitors to buy sustainably-sourced paper products.

With the campaign emanating last year from the Healesville Sanctuary, the modus operandi of the project was to build awareness around sustainability. Advising consumers to switch to recycled toilet paper and other paper products that had been certified by the Forest Stewardship Council, a voluntary, international sustainability standard for timber has not been met well by authorities.

The problem that has arisen is that the campaign’s message controverts Victorian premier Ted Baillieu’s timber industry action plan, released in December 2011.

Under the plan, the government has heavy-handedly stated that it will not “fund or endorse any organisation that does not also equally recognise an alternative timber certification scheme – the Australian Forestry Standard.”

With protocol not met, Agriculture Minister Peter Walsh reiterates: ‘”Zoos Victoria’s promotion of one forestry standard to the exclusion of another contravened COAG policy.”

Zoos Victoria chief executive Jenny Gray has conceded that, “As an agency of the Victorian Government, Zoos Victoria now follows this policy and is in the process of amending messaging accordingly.”

‘Crapman’, the face of the campaign will spruik no more, and the Zoos Victoria campaign, nominated for a local award from the Australian chapter of the council, has been withdrawn and the website altered to reflect the non-alliance.

 

Sir Martin’s 9 trends impacting the marketing world

Speaking at The Growth Faculty’s Global Leadership Series in Sydney, Sir Martin Sorrell elaborated on the opportunities of ‘fast-growing’ markets as the corporate gaze shifts from West to East. In his first ever official presentation on Australian soil he spoke trends, digital, the economy and WPP’s strategy, and also sat down for a one on one with Marketing.

Sir Martin’s nine trends impacting the marketing world:

1. The shift in the balance of power from the West to the East

We are basically betting the ranch, and I shouldn’t say that as the CEO of a listed company with a market cap of $17 billion, but we are betting the ranch on that strategy of new markets, new media, consumer insight data, application of technology and horizontality. Everything comes down to technology and geography at the end of the day – everything that you think about, every problem you have, every opportunity you have, comes down to those two issues. But geography is probably the most critical. It’s the geo-manual shift in the balance of power from West to East, that you know about far better in Australia, I would argue, than we in the West. There is still a failure to understand that shift in America, the UK, in France, in Germany, in Italy and Spain.

I urge you to go back and look… China’s and India’s GNP (gross national product) as a proportion of worldwide GNP in the early 19th century was 50%. In 1819 or 1820, when Myson and Wedgwood were trying to attack the Chinese porcelain industry, they were producing porcelain of the same quality… at a lower price. Precisely the reverse of what we see going on now. China and India were 40 or 50% of the worldwide GNP. That is where they will be again, according to Goldman Sachs and others, probably by 2025, 2030. This is back to the future; we’ve been here before 200 years ago.

2. Significant overcapacity in every industry

Everybody thinks that the automobile industry has shrunk since Lehman in 2008 – the big three in Detroit have cut capacity in the US, for example – think again. What’s happened is that the Chinese, the Indians, the South Koreans… Hyundai (the Samsung of the car industry in my view) has started to build capacity to match the decline in the US. In most industries, we see similar situations. Overcapacity is still the issue. So what we do in our industry is of critical importance.

3. The web disintermediates traditional businesses

It disintermediates them with a lower-cost business model, and institutional investors and venture capitalists and private equity companies tend to look at them differently to legacy companies. They always look at volume and hits, or the equivalent of circulation, not of profit margins. People like to work in smaller companies, less bureaucratic companies, technologically-advanced companies. So looping back to that talent question or point, technology companies, web-based companies, are much more attractive in terms of attracting people, particularly out of universities and design schools and art schools and film schools.

4. The power of retail

I don’t have to tell you in Australia the power of retail. Tesco, Carrefour, Walmart are all putting pressure on manufacturers around the world because of their strength at the retail level, and also because of some of the challenges that each of those companies is going through at the moment. That’s putting tremendous pressure on the manufacturers. And when you look at the last 20 years, you go back to 1990, there’s been very little price inflation at the consumer level. So our manufacturing clients have very little pricing power with consumers, and you’ve had an increase in commodity prices, at least until recently, which has put internal pressures on their margins.

5. Global and local

We’re trying to organise ourselves globally, as I mentioned, but also locally. It’s no good multinationals believing that they can sit in London or Paris or New York or Washington and run relatively complex organisations from the centre: there has to be this balance between global and local. The squeeze inside corporate organisations I think will come at the regional level, and you will have global and local organisations much more.

6. Internal communications

The biggest challenge facing chairmen and CEOs is explaining internally what they’re doing, strategically and structural.

7. We’re not as important an industry as we were several years ago

Finance and procurement has become, inside corporations, much more powerful than marketing, and that’s a mistake. Obviously I’m biased, but go back to that differentiation point – the need in an overcapacity world to differentiate themselves. You can’t cut your way to success, or, put another way, there is a finite period that you can cut costs, but you can’t go on cutting forever. We have to get our clients thinking about expanding the top line and understanding the importance of strategic thinking, the importance of big ideas and creativity, particularly in an environment that is changing from a media point of view so much.

8. Government is here to stay

Those of you who think the government is going to recede, think again. Despite what may happen after the US election in terms of dealing with the US deficit, government is going to be with us as a client, as a regulator, as an intervener for a substantial period of time. The only historical precedent that you could find I think for what we’re going through post-Lehman is the 1930s, and it took World War II really to change the balance of government intervention.

9. Corporate social responsibility

Five, 10 years ago, if I was trying to make this speech, certainly there would be a lot of ‘greenwashing’ going on. [But today], if I look at our biggest clients, corporate social responsibility is front and centre of their strategy. And if I quote what John Brown, the former CEO of BP, said in 1999 at Stanford Business School, ‘doing good is good business’.

 

Gillard labelled ‘immoral’ and ‘Chairman Mao’ during Google+ Hangout

Prime Minister Julia Gillard took to social media to connect with constituents over the weekend, taking part in a Google+ Hangout, but was slammed by the internet community for being “wrong, unjust and immoral” and as domineering as “Chairman Mao”.

While the PM found her first Hangout to her liking, describing it as a great experience and not ‘artificial’, the YouTube community did not feel the same way. While the number of views hasn’t been enabled on the video posted to YouTube, the video had 940 dislikes too only 344 likes at time of publishing.

Online detractors were at work during the Hangout posting heated comments while the Hangout was in session, and the discussion continuing afterwards with one writing “Julia what you ‘feel is right’ is wrong, unjust and immoral” and another comparing Gillard to ‘Chairman Mao’.

If the video below is not displaying correctly, please refresh this page.

According to Google, the collaborative effort between Google+, Deakin University, Fairfax Media and Our Say, was viewed live by around 21,000 users when it aired at 11am on Saturday morning.

The Hangout was the latest effort to promote social network Google+, a goal that fits with government’s drive to connect with voters. Earlier in the year, President Barack Obama used the technology to field questions from Americans in a similar bid for engagement.

Gillard commented that her experience with the Hangout was better than she thought it was going to be. “It’s a great way of getting people to connect. I was worried that the technology was going to get in the way and feel artificial but it actually felt very engaged and like you were getting to know people.”

Google+ continues to slowly increase its reach of the online population in Australia, up from 7% in March to 9% in June, but still suffers from far lower time on site and page views than other social networks, according to Nielsen data.

Questions ranging from men’s mental health to obesity were chosen from questions over 2000 questions lodged on our OurSay.com, with more than 109,000 votes deciding which were the most popular issues to discuss during the Hangout.

 

Gillard crushes Rudd, online records

Julia Gillard’s ascension to Prime Minister has smashed online records for Fairfax Digital properties, as well as nineMSN.

Fairfax Digital reported the Gillard traffic blew away both the Black Saturday Bushfires and Michael Jackson’s death. According to the media owner, smh.com.au recorded more than one million page impressions per hour for two consecutive hours between 9am and 11am.

smh.com.au saw 46% higher page impressions and 66% higher hourly unique browsers than on Black Saturday. Comparatively, TheAge.com.au saw 8% higher page impressions and 61% higher hourly unique browsers.

nineMSN is expecting four million unique hits by day’s end, which would break the previous record of 3.7 million achieved when Barack Obama won the US presidential election in 2008. The network served 300,000 live video streams, setting a record for its highest number in a single 24 hour period.

Jack Matthews, CEO of Fairfax Digital, believes today’s traffic indicates Australians now demand multimedia delivery of political information.

Memery, owned by Matt Granfield, Marketingmag.com.au guru blogger and Marketing magazine writer, leapt on the opportunity for a client’s promotional tour.

Vicroads lambasted for ginga, emo TVCs

A new campaign aimed to discourage young drivers from using their mobile phone while driving has been panned by the Victorian public for being misguided and offensive.

Viewed across YouTube and other social media platforms, the TVCs warn young drivers ‘Don’t be a dickhead’, with one of the ads explaining that using a mobile while driving will cause an ‘emo’ to be born.

A second TVC says that every time they use mobile phones and drive, ‘gingers get fresh with other gingers’, while showing two people with red hair in bed. Both TVCs have had their comment sections disabled.

Both TVCs have been heavily criticised, with users blasting the attempt by the government to try and look ‘cool’, and for being divisive rather informative.

A Vicroads representative indicated that the campaign cost $100,000.

State ad campaign takes aim at social media

The Victorian Government will launch an advertising campaign warning young people of the penalties of carrying knives.

According to police minister Bob Cameron, the campaign entitled ‘Knives scar lives’, was just one aspect of the Government’s approach to tackling weapons-related crime and would support recent measures to strengthen Victoria’s anti-weapons stance.

“We are taking strong action to drive down stabbings and tackle knife crimes head on. This campaign carries a strong but simple message: If you carry a weapon unlawfully, you’re in trouble.”

It will include out of home and print execution, however Cameron indicates that it will heavily push the campaign on social media and digital platforms such as Facebook and MySpace.

“This campaign carries a strong but simple message: if you carry a weapon unlawfully, you’re in trouble,” Cameron said.

TMP bankruptcy surprises industry

The Australian advertising industry is reeling after the announcement that TMP Worldwide is undertaking voluntary administration proceedings.

TMP has been purported to be responsible for between 40% and 60% of all local government non-campaign advertising expenditure in some parts of the country, with industry insiders suggesting that there had been no talk of trouble before the announcement.

The closing of the agency, which specialises in government and recruitment classified advertising, will likely effect 200 jobs throughout Australia.

According to The Australian, Alex Walker, TMP Worldwide chief executive in Australia, told staff it had become impossible to sustain the company.

“Ultimately we were overwhelmed by the impact of the global financial crisis, which cut our revenue in half,” said Walker.

AFA calls for evidence in advertising ban

The Advertising Federation of Australia (AFA) has responded to regulatory proposals tabled by the Federal Government’s National Preventative Health Taskforce (PHT).

The AFA expressed concerns that the timing of the proposals would impact employment.

“Our membership and our industry partners are particularly worried that the PHT proposals, if implemented, would also have a severely negative impact on Australian jobs at a time when the fragile recovery of the economy is so crucial,” said Belinda Rowe, national chairman of the AFA.

The AFA pointed to an independent Australian Communications and Media Authority (ACMA) study that determined there was no scientific causal link between advertising and childhood obesity.

Mark Champion, executive director of the AFA, said the AFA was happy to offer the Government support to arrive at a conclusion backed by firm evidence, as the PHT report does not contain that evidence.

“There is no justification for throwing out the code of self-regulation, which the industry has worked very hard to arrive at, before it’s been given any meaningful chance to show that it’s actually faster and more effective in addressing the issues than badly conceived, blanket advertising bans,” Champion said.

The PHT report proposes tough new rules for advertising food on TV and alcohol companies’ sponsorship of sport.

Hitwise report says government site hits growing

Hitwise has announced that government website visits were up 10.4% year-on-year in March 2009.

According to the company’s new ‘Online Government Report, this growth suggests that the community is finding online government services increasingly useful.

Australian visits to government websites also outstripped US and UK usage during the same time period.

However, government agencies need to ensure that the online delivery of their services is meeting the needs of the community, particularly as the internet becomes a primary point of contact between organisations and users.

One of the key findings from the report was that government agencies should benchmark their websites against similar departments and industry players. The Bureau of Meteorology was the leading government website nationally, with 44.8% share of visits, and was also the leading news and media website ahead of major publishers.

“As times get tough during the economic downturn, government will play an increasingly important role in providing vital services to the community. The effective delivery of these services through the online channel can result in cost-savings for government and potentially improve community well-being,” explained Hitwise senior analyst, Sandra Hanchard.

Other findings from the report included results showing Victorian bushfires searches dropped off four weeks after the crisis, and that SEO should be used by government websites to compete effectively with the commercial sector.

Also according to the report, social media can be used by government to connect with a broad spectrum of the community, as Facebook, MySpace, YouTube and Wikipedia all ranked among the top websites visited by Australians in March.

An open letter to Stephen Conroy regarding the proposed changes in censorship of the internet

Dear Mr. Conroy,

As the figure behind the Australian Government’s internet censorship endeavours, I am writing to express concern and disappointment with your plan laid out to date. While no person in their right mind can argue with the intent behind the moves, the actual methodology is futile, doomed to be thwarted by those seeking illicit material and will only harm the access of the wider, well-meaning population who do not use the internet for nefarious purposes.

The core of the issue is your Government seeks to recognise physical borders in a digital realm, a place where the notion of nationality means nothing beyond the suffix of a URL (i.e. .au, .co.nz and so forth). It is technologically impossible to permanently restrict the access of people to any corner of the web short of blocking the entire country in the fashion seen in North Korea – I trust the Labor Government does not wish to see that style of rule imposed upon the Australian populace.

The issues your Government is trying to confront are serious and require a focused effort to achieve the honourable aims. The methodology you are seeking to impose however is flawed and will not stop a trade in illicit materials; indeed it will do little to stem the flow of them either into or out of this country. What it will achieve is the censorship of a people who do not deserve it, who predominantly act within the boundaries of the law, and who, particularly among IT and knowledge workers, voted for your Government in part because of a spirited plan for increased broadband infrastructure across the country, something sorely needed in order for Australians to keep pace with our rapidly changing, increasingly digital world.

If this comes into effect, I can promise you – and please believe that this is a promise not a threat – that come the next election I will personally campaign for any party that seeks to roll these draconian measures back and put in charge of our nations IT infrastructure a person who knows what they are doing. Mr. Conroy, you are, with all due respect, clearly out of your depth on the issue, and I do not look forward to the embarrassment of your Government, nor the embarrassment of our entire country as the world looks on at the most heavily censored nation in the developed world; a nation we have previously been so lucky to call our home.

I look forward to a revised program from your office designed to tackle the issue in a meaningful fashion, and the abolition of your current proposal which, while well-meaning, will achieve few, if any, of its stated aims.

Thank you for your time,

David Gillespie

Parents attack Labor on food labelling

Parents are unhappy with the current food labelling system in Australia and are calling on government to take action, making it easier for them to make everyday healthy food choices.

It seems that Marketing magazine has been flexing its telepathy muscles again. The July issue of Marketing goes on sale on 25th June, and our intrepid editor Kylie Flavell has had something to say in her editorial about this very same subject, although Im not sure if the Parents Jury and her would entirely see eye to eye.

And just to freak me out a little more, this morning, I have just finished reading Julian Lees How Good Are You?, where the SMHs marketing reporter attacks firms for their shonky labelling policies. Weird. Check out my review of How Good Are You? coming to this website in time for the launch of the July issue.

Anyway, on with the news.

Results from a national survey released today by The Parents Jury reveal that 85 percent of parents want the government to introduce a compulsory front of pack labelling system. The majority of parents surveyed support the introduction of a traffic light system that clearly shows high, medium and low levels of fats, sugar and sodium at a glance.

The Parents Jury member and mother of two Michelle Hebblewhite, says it is becoming increasingly hard for parents to make healthy food choices for their children due to confusing or unclear food labels.

There are many food products in the supermarket that display misleading food claims on the front of pack which makes it very difficult for parents to easily understand what they are buying. For example, a product may claim to be 99 per cent fat free, but when you read the Nutrition Information Panel you see that it also contains over 30 per cent sugar. Parents need simple, consistent, informative and honest food labels to enable us to make well informed decisions about the food we purchase and eat, Michelle said.

The survey also reveals that parents usually read a food’s ingredients list and Nutrition Information Panel, but they are less likely to make buying decisions based on front of pack claims and endorsements.

When parents do consider claims they are more likely to pay attention to those that say a product has ‘wholegrains’, ‘no added sugar’ or is ‘low GI’, rather than claims of ‘low fat’ or ‘added vitamins and minerals’.

The Newshounds view?

If you take a group of parents who have self-selected on the basis of the fact that they care deeply about issues that might potentially affect their children, then you are likely to find a certain skew in that sample, arent you? I mean, doesnt this group of parents rapidly become a go-to soundbite machine for any issue that parents are meant to care deeply about? How unsurprising is it, for example, to find that the survey results showed that parents usually read a food’s ingredients list and Nutrition Information Panel? Presumably these are not the same parents stuffing chicken dippers down the necks of their screaming brood in a bid to get some peace and quiet at home.

Kiely: Green marketing and ethical considerations

I sat stunned in a hotel ballroom when I heard a spokesman for the energy industry stake a claim for compensation from the Government (read taxpayer – you and me) for the changes the power stations will have to go through to reduce CO2 emissions.

In question time I asked him: “Would James Hardy ask its asbestos victims to pay it compensation for the costs of its settlement? Why should the coal-burning power stations who put the CO2 up there be compensated for the cost of ceasing the damage they are doing?”

The outrage from the podium was capital letter OUTRAGE. The answer was a jumbled blather of nothing much. The question stands unanswered still. But two books published recently – Scorcher by Clive Hamilton and High and Dry by Guy Pearse – hold the answer to why the coal industry is confident it will extract millions from our pockets to come to terms with the mess they created. They use ‘astroturfing’. Both books reveal an amazing capacity among mining, smelting and energy companies to create faux grassroots campaigns to block or delay any action on global warming. They have been exceptionally successful.

And for this they have to thank a close-knit network of activists that includes scientists, journalists, government advisers, federal ministers and lobbyists. The story is repeated all around the world – but it is in Australia and the US where these networks have achieved their goals, despite public opinion. The big polluters, led by ExxonMobil, feed funds to small, usually right wing organisations to conduct ‘astroturfing’ campaigns – using PR firms to create an impression that they are part of a grassroots revolt.

These front organisations pop up like mushrooms, but the same people are behind them – arguing for genetically modified foods, against gun control, against the link between cancer and tobacco or cancer and asbestos, against any form of environmentalism and, of course, against the notion of climate change. They hold conferences, release white papers by ‘experts’ and fill the pages of the press and the airwaves with misinformation, disinformation and just plain lies. Some of them masquerade as professors and scientists, but they never have current publications in peer-reviewed journals. These groups have their own journals: World Climate Review and Energy & Environment. They look like serious, peer-reviewed journals.

These organisations rely on funding from a small number of conservative corporations: major mining companies, tobacco companies, oil and gas companies, major companies in the electricity industry, forestry… They have a choir of journalists and commentators singing from the same song sheet; all have given speeches to front group events and all parrot the ‘junk science’ line.

Their respect for science is nil. They attack the integrity of the 2500 climate scientists working under the auspices of the IPCC (the UN body established to address the issue – the Intergovernmental Panel of Climate Change). These scientists are merely toeing the line to gain career advancement, they say.

The communication strategy is tightly held. There are three techniques the PR industry uses: astroturfing, ventriloquism and the echo chamber – to create scepticism about climate change and other issues. Ventriloquism is hiring ‘independent’ scientists to put forward the message. Astroturfing imitates grassroots organisations, but usually they are paid scientists with modest credentials. The ‘echo chamber’ is the repetition of key messages until they get noticed.

The results of all this are seen in the media. Media’s drive to have balance often sees editors and journalists giving more space to sceptics’ views than is reflected in community views. When the mainstream media have covered global warming, they have portrayed it as a scientific uncertainty. But of a sample of over 900 articles dealing with climate change and published in peer-reviewed, scientific journals between 1993 and 2003, none expressed doubt as to the existence or major cause of global warming. An analysis of articles in the most influential American dailies, however, found that 53 percent expressed doubt as to global warming. The strategy of playing up the confusion and controversy, repositioning global warming as theory rather than fact has worked well. These public relations campaigns by a small but well-funded group in the fossil fuels industry, reminds us of the tobacco companies campaign to create doubt about the role of cigarettes in causing disease and the rearguard actions by earlier generations to defend lead and asbestos, slavery and wife-beating.