LinkedIn tops 200m members, 37m in APAC

Professional social network LinkedIn has hit 200 million members.

The site passed the 100-million mark in March 2011, driving its growth by making the site available in 19 languages and over 200 countries and territories. More than 13 million members have joined since 1 November 2012, its growth accelerating.

In a blog post, LinkedIn’s senior vice president of product and user experience, Deep Nishar, says the milestone is a reminder of the global footprint and scale of impact the site. “Members come first at LinkedIn and we remain focused on creating economic opportunity for every professional in the world,” Nishar writes. “We look forward to bringing the power of the LinkedIn network to many more professionals in the coming years.”

The site boasts 160 million unique monthly visitors globally, making it the 23rd most visited web property in the world.

More than 64% of LinkedIn members are located outside the United States, with over 37 million members in Asia Pacific.

Nishar describes the service as a “digital classroom to exchange information and foster a meaningful community to share relevant knowledge” as professionals use it increasingly as a learning as well as a job search tool.

 

Facebook marks 1b users with first ad, starts marketing push for next billion

Facebook has celebrated the milestone of reaching 1 billion active users by releasing its first ad and alluding to plans of a larger marketing tilt as it pushes towards its next goal – reaching another billion.

The 90-second clip, which compares Facebook to chairs, bridges, airplanes, chairs and other things that bring people together, will run worldwide on Facebook’s login page and YouTube, and be promoted on Facebook through sponsored posts and ads in 13 markets, according to Advertising Age.

The aim of the execution is to share the company’s values with current members as well as entice more people to join, Facebook’s head of consumer marketing, Rebecca Van Dyck, said. “We feel like we need to be respectful and introduce ourselves and to say ‘This is what we believe in’ and ‘Come on board’.”

Promotion of the ad using Facebook’s ad tools will focus on markets identified as key for growth, including France, Germany, Italy, Spain, Mexico, Brazil, India, Philippines, Indonesia, Japan and Russia.

Announcing the milestone in a blog post, CEO and founder Mark Zuckerberg writes, “This morning, there are more than one billion people using Facebook actively each month. If you’re reading this: thank you for giving me and my little team the honor of serving you.

“Helping a billion people connect is amazing, humbling and by far the thing I am most proud of in my life. I am committed to working every day to make Facebook better for you, and hopefully together one day we will be able to connect the rest of the world too.”

The social network’s numbers snowballed over the past few months, after it announced in August that 8.7% of its then-955 million users were duplicate or false accounts and would be culled.

But despite reaching the milestone, Facebook’s stock slipped nine cents to $21.74 in yesterday’s trading, 43% below its initial offering price of $38. In an interview with the US Today show, Zuckerberg acknowledged the company was going through a rough patch. “We’re in a tough cycle now and that doesn’t help morale, but people are focused on what they’re building,” he said during the interview.

The full brand announcement of the milestone reads, “Celebrating a billion people is very special to me. It’s a moment to honour the people we serve. For the first time in our history, we’ve made a brand video to express what our place is on this earth.

“We believe that the need to open up and connect is what makes us human. It’s what brings us together. It’s what brings meaning to our lives.

“Facebook isn’t the first thing people have made to help us connect. We belong to a rich tradition of people making things that bring us together.

“Today, we honor this tradition. We honor the humanity of the people we serve. We honor the everyday things people have always made to bring us together: Chairs, doorbells, airplanes, bridges, games. These are all things that connect us.

“And now Facebook is a part of this tradition of things that connect us too. I hope you enjoy this video as much as we do. Thanks for helping connect a billion people.”

 

Aus social network start up to take on Google and Yelp at social search

Australian start up Posse – a social search network for real world places – has taken aim at Google’s social search shortcomings and plans to upstage Yelp and Foursquare as a source of recommendations for restaurants, bars and shops.

The network, which launched in beta phase a few months ago, aims to make the task of surfacing recommendations for retailers and other businesses with physical locations easier by leveraging friend networks, rather than relying on reviews lodged by people the user may have nothing in common with.

So confident is founder and CEO Rebekah Campbell in the idea, which has been funded to the tune of $1.2m by well-known Silicon Valley investors, she predicts that it will be bigger than Yelp or Foursquare in a few years’ time.

“Posse takes the best elements of Yelp and Foursquare and combines them into something that is more useful, fun and forms a nicer community,” Campbell says.

The network will provide another avenue for retailers to engage with consumers and a way for them to track word of mouth, which most identify as their key marketing tool but have no way of tracking.

With Posse, retailers will be able track who recommends them and offer rewards – in the form of gifts or surprises, more so than discounts or virtual currencies, Campbell stresses.

People who join are asked to build a virtual street of their favourite real world places to keep a catalogue of them and share them with friends. When a Facebook friend creates their own street, the users can see each other’s favourite places in a virtual town, enabling them to feed off each other’s favourite restaurants, bars, shops, gyms, dentists and so on for recommendations of new places to try.

Business nominated as a user’s favourite are notified by Posse’s systems enabling them to monitor the number of mentions they’re receiving. They will also be able to offer gifts to users who favourite them when the site launches in full later in October. Already, almost 5000 businesses have been favourited by the site’s 2800 users.

Campbell believes Posse will be able to break through ‘social media fatigue’ and build a user base due to its potential to revolutionise social search, and by attracting users with offers and the status linked to displaying a knowledge of great places.

Trendwatching.com labels the status derived from being in the know about new places or ideas as ‘newism’. In a trend briefing from July, the trend forecaster highlights this emerging trend, writing, “On top of collecting experiences, in a world where everything is transient, keeping one’s finger firmly on the pulse of the endless global torrent of new products and services, showing one’s connectedness and being in the know, will be an ever-richer source of social status.”

Social search is a problem that hasn’t yet been solved, Campbell adds, pointing to the poor integration between social networks, Google+ included, and the reviews that appear on Google, Yelp, Foursquare, and even TripAdvisor. While these platforms are rich sources of reviews, it is hard for users to find reviews from friends, people they trust or people similar to themselves.

“To do social search well, the process of adding content needs to be fun and easy,” Campbell says. 70% of people who have joined Posse have added content, compared to only 1% of Yelp users have lodged a review.

Posse initially launched in 2010 as a platform for music fans to engage around their favourite bands and gigs. Its change of direction has been funded by Silicon Valley venture capitalist Bill Tai, who also invested in Twitter, Tango and Scribd, and investors including Wotif CEO Robbie Cooke, MTV’s global head of sales Dave Sibley and Ebay Motors founder Simon Rothman. It has also received government funding through the Department of Innovation and counts Google Maps creator and Facebook’s current director of engineering, Lars Rasmussen, among its Board of Directors.

Facebook’s ‘move-fast, break-things culture’ sparks emergency ad summit

Facebook held an unpublicised emergency summit with ad agencies in New York two weeks ago to clear up confusion about its policies for ads, apps and pages, Adweek reports.

The social network met with nearly 40 ad agencies after many were found to be pitching campaign ideas that didn’t meet with the platform’s guidelines. Billed as the ‘Facebook Policy Summit’, Crispin Porter + Bogusky and various other ad agencies attended the meeting aimed at resolving numerous pain points associated with the social media marketing platform.

Interactive director at Crispin Porter + Bogusky, Ivan Perez-Armendariz, described Facebook’s policy as being longer than the US Constitution. “Facebook has a move-fast-and-break-things culture,” Perez-Armendariz told Adweek. “You might have a green light on a concept only to find out later on that the policy has changed … We’ve had instances where a major investment has been made, and then it gets shelved.”

Reported to have taken place 10-11 July, various ad firms from major holding companies to smaller digital agencies convened with Facebook executives at the newly public company’s midtown New York offices.

VP of global agencies and clients at Facebook, Blake Chandlee, said the top question on the agency’s lips was how they could find out about policy changes before they get implemented. Chandlee said agencies will participate in a brainstorming session about how Facebook can better communicate new policy information.

“That’s something historically that we haven’t done that well,” Chandlee said. “[We want to] more effectively do that because it’s a big community. There are hundreds of thousands of employees who get affected by this stuff around the world.”

According to Adweek, Chandlee described the policy summit as a good start to remedying a fairly persistent headache for creatives.

“Sometimes you read policies and think, ‘Why would they do that? Why are they trying to reduce the creative canvas that I have?’” he said. “[Last week] when we explained we were trying to protect the user experience and the value it delivers to both users and brands, it seemed the light bulb went off for a lot of people. And it will be an ongoing dialogue.”

Whether the policy summit becomes a recurring event is yet to be determined, Facebook said. The event is yet another effort to build advertiser confidence in the network, which in the last 18 months have included indicatives such as Facebook Studio, Facebook Studio Live, Facebook Studio Edge, Facebook Studio Awards and Shipyard.

 

Brands flock to Google+ but consumers slow to follow

The world’s largest brands are flocking to Google+ and engagement with their content is increasing, but the number of users and frequency use commanded by the now six month old social network is remains low.

According to data acquired by Marketing, Google+ was visited by only 6% of the Australian online population, or around 1 million people, in March, with the average visitor to the site making between two and three visits per month and spending around five minutes on the site per session. In comparison, Facebook was visited by 68% of the active online population who made an average of 31 visits and spent over 15 minutes per session, according to the data sourced from Nielsen’s Online Ratings.

Head of Nielsen’s media unit, Matt Bruce, says the bar for evaluating Google+’s performance has been set high by the comparative success of Facebook, Pinterest and Google’s other services.

“Any other social network that launched less than a year ago that had a unique audience of a million [in Australia], we’d be saying it was pretty successful.”

Bruce says use of Google+ appears steady, but with relatively low usage among the younger generation, it doesn’t look to be on a high growth trajectory. “It doesn’t seem to have captured the imagination of the youngsters, which is typically where these hot services take off.”

Instead users of the service skew towards the ‘at work’ demographic, and heavily towards men 18 to 49 years of age, whereas Facebook is more representative of the general population with  a slight skew toward women.

While the general public appears slow to take up the service, despite promotion focussing on hangouts including recent events with MasterChef winner Hayden Quinnn and an underwater hangout from the Great Barrier Reef, big brands are jumping on-board to engage with users and also enhance the social side of their search ranking.

American social media analytics firm Simply Measured, found that out of Interbrand’s Top 100 brands list, 64% have created a Google+ page and of those, 22% have more than 100,000 users in their circles.

The study, which compared user engagement at the six month point to three months prior, found that engagement with brand pages had increased, up by 112%, and engagement with brand content posts increased by 65%.

The top four brands on the list, which is based on brand strength in the US but looks at global Google+ pages, sit in the luxury category, with Ferrari leading the charge, commanding almost 740,000 followers as at May 9, 2012. Combined, the top four (Ferrari, Gucci, H&M and Burberry) boast more than 2.5m in their circles.

Some have experienced impressive gains over the past three months, with Gucci up 55,925%, Ferrari up 8752% and Nike amassing almost 190,000 users since joining two months ago.

According to Simply Measured CEO Adam Schoenfeld, Google+ is becoming an attractive place for brands, now that the user base has broken the 100 million mark globally. The social network passed the milestone in March, when Google announced that half of these users are active on a daily basis.

In parallel with circle numbers, engagement is increasing for the brands analysed in Simply Measured’s study. Re-shares, +1s, and comments continue to follow an upward pattern and engagement with video has increased 115%, with photos by 59% and with posts by 105% in the past three months.

The point of highest engagement was found to be 9:00am on a Wednesday  morning.

Brands using the service may do so before its reached a critical mass, but may be simply putting in a position of influence if the relatively young social network continues to grow.

 

Foursquare set to launch daily deals

Check-in social network Foursquare is set to try its hand at daily deals and other strategies to monetise its user base, according to a report in the Wall Street Journal.

The startup’s founder, Dennis Crowley, told WSJ that he plans to start offering businesses the ability to serve personalised coupons to users of the mobile app as a way for the company to make money when users check in to stores, restaurants and the like.

The move comes as the company looks for ways to monetise its user base, which have so far proven elusive, including charging merchants $10 to instantly verify their businesses, a service offered for free by mail.

In a report published this week, Crowley told WSJ:

“We’re getting really good at connecting people with places, and connecting those places with people. We’re finding ways to do this algorithmically. Some of the newer products we are working on, once a person lands in a city, Foursquare will start to guide him toward those places that I’ve been to or his other friends have been to. Instead of serving up places we think you might be interested in, we can do the same things for businesses, and [tell them] these are the folks that are most likely to come here, based upon their check-in habits, based upon the places they’ve been to and their friends have been.”

The effort will launch in July along with a redesigned version of the app, and will be more personalised than coupons offered through review sites like Yelp, Crowley says.

 

Dear Google, Don’t be evil. Kind regards, Twitter, Facebook & Myspace

Engineers from Facebook, Twitter and Myspace have responded to Google’s introduction of social search by creating a social search tool of their own.

The rival engineers have shown that Google does in fact have the ability to index search results from other social sources, a capability it failed to include when it launched its new social search feature, Search plus Your World, two weeks ago.

The tool, dubbed ‘Don’t Be Evil’, uses Google’s own relevance measure – the ranking of its organic search results – to determine what social content should appear in the areas where Google+ results are currently hardcoded.

The tool’s website, focusontheuser.org, claims that all of the information comes from Google itself, and all of the ranking decisions are made by Google’s own algorithms, without access to any other APIs.

Consisting of a ‘bookmarklet’ that works in Chrome, Firefox or Safari, the tool changes three parts of Search plus Your World that currently shows information only from Google+:

  • People and Pages results,
  • Google+ site links, and
  • Google+ suggestions in autocomplete.

 

It was created, as the site says, by engineers at Facebook, Twitter and MySpace, who in turn consulted with other unnamed social networking companies.

As an example of how the tool works, the site shows how social results for the generic search term ‘cooking’ have been manipulated to exclude other social networks.

“When you search for cooking today, Google decides that renowned chef Jamie Oliver is a relevant social result,” the site reads.

“But rather than linking to Jamie’s Twitter profile, which is updated daily, Google links to his Google+ profile, which was last updated nearly two months ago.

“If you search Google for Jamie Oliver directly, his Twitter profile is the first social result that appears. His abandoned Google+ profile doesn’t even appear on the first page of results. When Google’s engineers are allowed to focus purely on relevancy, they get it right.

“So that’s what our bookmarklet does. It looks at the three places where Google only shows Google+ results and then automatically googles Google to see if Google finds a result more relevant than Google+.”

The tool reveals that perhaps Google isn’t as focussed on what’s best for its users as they would have us believe.

Filling the space – Myspace brand profile

This feature first appeared in the December 2010/January 2011 issue of Marketing magazine.

 

 

Can the former king of social media turn the tide or is time to swim elsewhere? Sean Greaney investigates.

I haven’t touched myspace in over four years. And that’s precisely what convinced me this brand was worthy of a cover story.

Social media brands have always been Icarus – even as they rise, the fans know the wings are predestined to melt. Myspace was the earliest global social media Icarus, and its descent was pointedly cheered on – and stones thrown as the News Corp parachute deployed.

So, if that is all a fait accompli, why am I interested?

As the brand that took a category to the mainstream, the history of myspace is that of social media and its relaunch is a hope to remain part of that history. Picking day dot for social media is as contentious and ideologically driven as picking Earth’s beginning. The more popularly expounded duality puts it either around the late 90s/early naughties when LiveJournal and Friendster rose, or much earlier with services such as Usenet (either way there’s definitely an element of pioneering elitism in having participated in those early days). If you subscribe to the latter, no matter when it began participating, your brand is 30 years behind the eight ball.

Some of the new media ill will toward myspace is a case of flying with the crows: the brand is owned ultimately by the poster boy of traditional media, Rupert Murdoch. But the start-up myth for which many yearn, and which offers a usefully opaque moral halo, isn’t the way myspace was birthed.

In 2002 Intermix Media (then eUniverse) employees were witnessing the success of Friendster, and thought they could do better. They were able to resource the venture quickly using Intermix Media’s infrastructure and, importantly, seed the service to 20 million of its own users and lists. It held competitions among staff, rewarding those who could sign up the most members. There’s even a belief that Tom Anderson, formerly any Myspace user’s default first friend and at the time president of the company, was really a public relations invention. Newsweek found his age had been lowered to appeal to a younger generation (when he was that generation’s age, Anderson hacked into a Chase Manhattan bank, resulting in his computer being confiscated by the FBI). This was never a garage operation. Despite general perceptions, it wasn’t a rare strike of zeitgeist-lightning for a young entrepreneur.

It’s debatable whether boarding this information up was purposeful and/or beneficial, but it certainly meant that when Murdoch swooped on the then social media darling with his $580 million talons, perceptions changed. This ‘little’ start-up was surely about to lose its soul to the global media conspiracy. It was the beginning of negative sentiment toward the brand and social media schadenfreude as Facebook overtook it. The King was dead, long live the King.

“The [proverbial] hockey stick was still going up when we joined,” says Nick Love, myspace Australia’s managing director. “So Myspace started around July ’06 in Australia in terms of local presence, and I think I ran into Rebekah [Horne, currently senior vice president, international] somewhere, and she said, ‘Right, you’re coming with me.’ I think I was working covertly for my notice period with Soundbuzz for a few months, but officially started in December ’06 running the business development function, which I did until April this year when I got promoted. So it’s been a wild ride. Business has changed quite a lot since the very beginning in those days, and the market has as well.”

Love’s career pedigree has ticked all the boxes on the way to his current position (with the exception of two years as a self-described “very bad” lawyer). There was a strategy role with Electronic Arts, before he was promoted to a role managing and launching its AFL, rugby and cricket lines, followed by “chasing the dotcom dream” in an interactive TV start-up called Ice Interactive, then a commercial role with ARIA (Australian Record Industry Association), with a final stop in an early digital music company called Soundbuzz.

When Love joined, Myspace had only been part of the News Corporation fold for six months. Paid music was still very much in force and streaming free music seemed a little… Napster-ish. Myspace was the most trafficked site in the world and the fastest growing in the world at the time, and backed that up with a delirious amount of ad inventory; it was unsurpassable in terms of digital reach.

“There was no shortage of being able to get a meeting with anyone you wanted back in those early days… I can remember going out with the News Digital Media sales team who rep’d our site early on, and going to media agencies and doing really basic social networking 101 education sessions. Because social networking was pretty small at that stage, and myspace around that time had about two million unique users and growing, primarily teenagers and young adults, and anyone outside of that age group really didn’t know anything about social networking, other than they’d heard of this thing myspace that all the kids were into, and they’d heard of the bands that had been found on myspace. But it wasn’t as ubiquitous as it is today, where you hear people saying, ‘My grandmother’s on Facebook now.’ So a lot has changed in the way people use social networking and general social media in three or four years. It’s night and day.

“We also built customised communities and managed those for brands at a time when brands had no idea how to engage consumers in a community environment, and we were really helping lead a lot of their early trials and experiments with engaging with brands to where the market’s at now, where brands can build their own Facebook or myspace page and not talk to either us or Facebook… The market has grown really, really quickly from that perspective, where here we were being looked to as the guys who provided all the knowledge, at that stage, to brands. And even then, the change in the way advertisers understand it from then to now is unbelievable. Back then it was more a case of how many friends have I got? Or I built a Myspace page and nothing happened, because I just put a page up expecting community to occur naturally without understanding what was required to invest and feed, and really provoke conversation, if you like, to where it stands now. And that’s only four years.”

Keep in mind we’re discussing a brand whose peak is only two years behind it, and founding only eight years.

“A lot of brands actually didn’t even know what engagement metrics were. I can remember dealing with one client, who will remain nameless, who was just more interested in making sure we had contractual obligations around the number of friends that we generated, and they couldn’t tell us, despite asking them, what did they want to do with those friends? And then their final response was, ‘Well, you’re the experts, you tell us.’

“One thing was it’s just about the number of friends and that’s deemed success or not, as opposed to what was provided, how those users were engaged, what was the ongoing communication plan with those guys, was it tactical or long-term – a lot of brands didn’t really even know that and, even then, we had to try and educate, but sometimes it was just too different for a lot of people. But that’s to be understood; it was an industry that was just starting, and had really come from nowhere and had scaled at a rate that really no one else had ever scaled at so quickly, and a lot of marketing departments had to understand it really quickly and mistakes were made on all sides. But it was a crazy time. It seems a very structured and disciplined mature market in comparison now,” smiles Love.

Myspace’s old platform was indicative of the way this medium has been (mis)understood: generate as many users as possible, each creating new pages, content and, therefore, inventory, then sell the eyeballs. As it’s matured and became understood in the terms of just about every other content-driven media, the market has come to understand that engagement as well as demographic varies across platforms and properties. This external understanding came before myspace’s ability to internally realise a coherent offering, instead of its days covering restaurant reviews, horoscopes, weather, job boards etc. Or perhaps it’s really just the old story of a company losing focus on its core offering, which was social networking.

“At that point in time, we were really focused on a lot of tactical promotions and programs and events, like Nick mentioned,” adds Mark Bulgin, marketing director for Australia/New Zealand. “Because our audience was growing, there was nothing we could do to either accelerate or decelerate that growth. It was just happening of its own accord, the momentum was there. Whereas now we obviously face a different challenge, where we’ve had to really go back to our roots and build back up again what our brand stands for and what the site really needs to be able to focus down on and do, and deliver well to the best, most innovative, level that we aspire to now.”

The internal belief driving the brand’s relaunch is the social media realm has matured to the point where people aren’t looking for one platform to rule them all, rather the right mix and identity separation from platforms fulfilling a variety of functions: that Facebook is for connecting to people you know, Twitter for news and gossip and that myspace can be for connecting to those you don’t know through shared entertainment interests. And they’ve gone about confirming this in a Dr Harry Harlow fashion. Chief revenue officer, Nada Stirratt tells me about a 10-day deprivation study the brand inflicted on 50 heavy users.

“In this deprivation setting, when we took Myspace away, that’s where it surfaced that a lot of the myspace social graph, if I’m the [core audience] myspace 25-year-old, a lot of my social graph I don’t know in ‘real life’.

“We got to see where people were going and spending time when they couldn’t be on myspace, and it was actually interesting because they didn’t go to any one particular place. They had to go to some place for entertainment content, another for sports content. They had to go to other places to find new users and new friends, so it was very interesting where they ended up going, when they couldn’t have myspace.”

 

Communitycations

I arrive at Myspace’s Surry Hills offices 30 minutes early. An immaculate green and white fixie leans against a wall, Polaroid style prints of favourite films and CDs suspended in its spokes. Later, when my PR escort arrives, we share a laugh at its milieu perfection and he explains it belongs to an über cool French employee. While waiting, I get the opportunity to see the unvarnished goings on – something many PRs dread and do their best to cloak with ‘smoke ‘n’ mirrors’ through one of these profiles. The place is young and relaxed with a pregnant tension – bags under the eyes are ubiquitous. What I had dreaded was spin in my conversations leading up to this profile is actually reality… people are excited about the relaunch and are discussing it before first coffees. I couldn’t be coaxed into a conversation about my own lottery win at this stage of a morning.

My timing is both perfect and aggravating. You’ll be holding this magazine in your hand just as you’re able go online and see the new offering (and write condescending emails to me explaining how I was wrong!). But my interviewees are gagged by the US on discussing most of the actual marketing strategy. Problematic given our masthead.

“Yesterday, Sunday martinis at our business development manager’s house, we were just sitting and debating [about whether we could discuss the B2C campaign with Marketing] and we got told to stop talking about work,” laughs Bulgin.

I infer the point of contention is the US isn’t 100 percent convinced on all of the input Oz and the UK have had (Myspace’s largest markets are the US, followed by the UK, Australia/New Zealand and Germany).

“We’ve been in the business pretty much since the international expansion and [under] the original management of Myspace; we really had very little input into that level. We were an afterthought, whereas now the biggest shift I’ve seen from the management is actually being a globally focused – that word ‘focus’ again – internet business, rather than a US one that had these international offices that were kind of an afterthought, which is really refreshing. It validates a lot of the great ideas that come out of this office,” says Love.

So while lips are sealed on the full B2C campaign, the top level strategy seems to be about earning recognition through relationships rather than a focus on bought media. The negativity the brand combats has led to an understandable reticence to speak for themselves. While the changes to the platform are massive, Love believes that the fact they are a reaction to user behaviour (and backed by the extensive behavioural data Myspace collects) means explaining the new system to current users won’t be a big issue.

“They’re starting to understand, because clearly their usage is doing the talking for them, and it validates our strategy. The next step is how you go beyond the group of people that use the site today to either bring back a lapsed user or to attract a user who’s never been to us before. That’s a challenge for us and that’s something that there’s a number of different elements to that strategy… which is obsessively serving those social leaders to tell your story for you, as well as more traditional elements.” says Love.

“We’ve been maintaining a dialogue with a range of different social media [identities] who aren’t necessarily Myspace users. They may be quite well-known in an offline sense versus being an online identity,” explains Bulgin. “But we’ve been engaging with them for quite some time now, just having a very open conversation about what their behaviours are online, and with social media, what their perception is of Myspace. We introduce them to different products as they get released, and we have found that having that dialogue gave us firstly some insightful feedback, and secondly it gave us a great way to be able to communicate our message without it coming necessarily from us. Because we’re a platform that enables other people to connect, it’s an interesting challenge in terms of how you market that, so it doesn’t seem like it’s a traditional brand communicating at you. So one interesting way we’re going to be communicating is certainly by engaging with a larger number of those influencers and social leaders, and really seeding different content and different insights into the brand and into the platform, in hope that they then talk about it among themselves and with their audiences.

“It’s going beyond the technology and the data, as important as they are. It’s going down to a language that will resonate with people on an emotive level, so focusing in on that connection that we make possible between people and what they’re passionate about, making that very clear and making it fun as well; I think that’s going to be really critical, because we are a fun and exciting brand; we don’t want to be vanilla or corporate.”

And the rest of the consumer stuff is mum.

In fighting the ‘It’s not Facebook’ factor in local B2B, the brand ran a trade event, ‘The Next Chapter of Social Media’, with Mike Jones keynoting – but of course inviting many a non-myspacer to present.

“So that was step one,” says Love, “and since then, I’ve lost count of the amount of agency digital team presentations I’ve given. We’ve been out talking with the market, communicating, sharing our vision. So far, it’s been very well-received. Early on, it was getting upfront the difference between us and Facebook. Now, most agencies understand that completely. I think the final step will be whether in the online measurement space we’re classed in the social networking space or in another category all together, because we’re really becoming rapidly different to Facebook to the point where we are such a complementary experience. As you can see, you can sync your Facebook account to your Myspace account now. So if we were arch competitors, we wouldn’t be linking up our accounts with them to help you broadcast content out that you’ve discovered online.

“Probably the launch of Myspace Music in October last year was the first really big ‘aha!’ moment for a lot of advertisers… as we continue to learn from what we did in music, to evolve that into movies and celebrity and general entertainment, [it] was a really important step. It will be a gradual change. There will still be people in media land that think we’re competitive to Facebook… It will be an ongoing process that we’ll need to keep doing, but over time, as long as we keep our focus on product, at a marketing level, that change in perception will continue to happen. But, if you don’t have focus, it’s very hard to change people’s perception of you.

“It’s actually not a big change in the way we sell; it’s actually more a market education process. The bigger challenge for us will be how we communicate that through to a large base of existing and potential consumers over time… rather than communicating the change to the media industry.

“What is important as well, it’s not a light bulb, ta da! It’s really a line in the sand where there’s an ongoing process and that’s another thing that I’ve had to temper people’s expectations internally and externally: it’s not just this brand new Myspace that turns on next week or this week, and that it’s the cure for cancer. It’s actually step one, which is that redesign, revisualisation of the site and an evolution of some existing foundation products, and then moving forward we’ll continue to roll out the stuff. So the marketing plan is kind of reflective of that as well. It’s not like we’re a few days before launching date and don’t have a marketing plan. It’s actually an ongoing phased approach.”

 

The ‘futura’

Focus. I suspect the word is suspended on a small piece of film floating just over the retina of every myspace employee ensuring it comes up in all conversations.

The new myspace is all about entertainment across music, movies, television, games and celebrities. It’s not about horoscopes, being the only social network in town (rather the opposite) or job boards. It’s about Gen Y and damn the rest of you geriatrics. In focus it trusts.

Unfortunately, my job title means I wasn’t trusted to play around in the new website, but the demo given was impressive. It’s simplified and elegant: indicative is a move from the 117 logo styles, 152 templates and 81 button styles of old to one logo style, seven templates and two button styles.

It tackles the severe user experience and accessibility issues that saw, during the glory days no less, PCWorld.com rank it as the world’s worst website. These issues arose due to the platform’s openness to user customisation – which sounds great, except most people aren’t expert in HTML and CSS, let alone user experience design or web standards compliance. Basically, many current myspace pages mirror their demographic’s bedrooms.

“I like to think that we educated the world on html,” agrees Mike Jones, CEO of myspace. “A few months ago, we began a process where we released a new profile format to the world… The new profile allows rich customisation, so people can still create amazing themes and visuals to represent themselves, but it does have some standard navigation, meaning that I can be as loud as I want on my profile, but I still will have the left-hand nav.”

The new site lays bare the trends users are essentially voting up by sharing content: the current number one song, artist, comedian, TV show etc. It aims to drive users into different areas of the site by featuring the number of other users currently in a section. Members input their interests and become followers of a variety of entertainment sources. Those sources then form your news stream – broken into either relevancy or live streams, and further viewable in a manual fashion, a magazine layout fashion that also highlights social interactions with the content or, and I’ll be interested to see this develop, an automatic lean back video style that plays through all the current content in your stream. Any social interactions in this view are just layered on top in real time. And, importantly, all of those sources informing news feeds can curate content on their pages.

It looks cool.

“The design supports elements of real time, in that you can see who’s on, who’s consuming what type of content when; we can see what’s trending. We give you the ability to really understand the pulse of pop culture and what’s happening on Myspace at any one moment,” says Jones. Mike Macadaan, vice president of user experience and design. explains the platform’s capabilities for brands using the hit TV show Glee as an example. “On this page, a ‘topic page’, this is all of the content coming in from all of our sources on and off Myspace. It’s really optimised for the content of each of these grid items, giving you some nice viral tools to use, as well as live activity around how many views, follows and likes occur, and then anytime there’s [an interaction], it will just appear without you refreshing the page. On the right hand side here, we’re going to highlight who’s at the page… the top trend setters [the people most influential when it comes to Glee] and then we give you a little bit of a breadcrumb trail on who discovered it first, to expose how you become a big trendsetter in the context of this topic.”

The way these topic pages are populated with content is through the aggregation of information from publishers and bloggers, which is then broken into specific areas of a topic page.

Macadaan is also keen to discuss an element that is a glass bonnet on the information engine. “The Trends page is a very engaging way to see the top songs that are currently being listened to on myspace,” he says, “and you can actually see them battle it out and see the number of listens that are happening. And then right below there you’ll see all of the people that are actually listening to that artist. At launch, we’ll have songs and videos; you can actually do this against video watches, and this again is just another very interesting way to discover people and content.”

But let’s stop dancing about architecture. Without having soaked in it, I have to take it at face value – albeit a pretty face that from across the room looks to have a lot going on behind the eyes.

The four behaviours, or ‘core actions’, Myspace says drive the new platform are: discover, create, collect and relate. ‘Discover’ being connecting to a broad array of real-time content, ‘create’ the ability to build a persona through entertainment preferences and customisation, ‘collect’ the curation element and ‘relate’ the social elements. The big thinking behind all of this is aiding a user experience and business outcome of the ‘discovery of content through people and people through content’. Curators and brands will be core to this.

Curators, those users with huge and/or dedicated followings and influence over them, will be able to corral content from both Myspace and outside sources. The platform will reward these actions through virtual badges, access to special tools and privileges and, I’d hazard, offline rewards around the brand’s events. And, yes, I wrote ‘virtual badges’ – it worked for Foursquare, even as those compelled to earn them (aka me) ridiculed the idea. While myspace remains mum on the subject, it does look as though curators will be showcased as site-celebrities on various pages as vehicles to drive users to specific content.

The ‘relate’ element of the plan aims to have algorithms recognise similar behaviours and tastes in entertainment content to connect individuals to individuals or curators… or brands.

“Let’s say you love independent music and, of course, you’ve already connected to all your favourite independent music bands on myspace, but you want to find more. We absolutely have algorithms that help recommend you bands, but we also want to showcase curators to you. And what we found is that if you love independent music, and we connect you to somebody who is a curator, who is an aficionado of independent music, then you actually become highly engaged within myspace, because every time you log in, you get connected to more and more good stuff that drives you to use Myspace more and more, and connect to more and more new things. So through both this topic page system, that’s very much kind of the technical side of the world, and then our human element, curators, we believe that the mix allows us to provide the richest social experience that will create this kind of personal environment for people to engage in,” explains Jones.

 

Money can’t buy

I have a confession: at the March Myspace Secret Show I snuck into the artist area during the headlining Edward Sharpe and the Magnetic Zeros set and drank Tanqueray Ten and Patron with support act Cloud Control. We then took all the best promo products. Sorry. But drunk musos and journalists stealing from you… now that’s authenticity for your brand extension.

The Secret Shows are promoted online two or three days before they happen via mobile, and entry is on a most-willing-to-sit-on-a-dingy-Fitzroy-street-for-12-hours-to-be-first-through-the-door basis. They’re more intimate, less stadium and if you’re thinking, ‘Who is Edward Sharpe and are these shows solely populated by an über niche of Gen Y hipsters wearing pink pants and hound’s-tooth mackintosh combos?’, show 150 was celebrated in 2008 and other headliners have included: The Cure, Lily Allen, Placebo, Moby, The Killers, Gnarls Barkley, Franz Ferdinand, Powderfinger, Silverchair and Sigur Rós.

The shows were borne “out of the editorial team in the US… Fan culture is a really important part of where the Myspace brand plays in and, like you were saying, translating that offline was a really powerful way for us to take our brands offline and really connect with people in that sense,” says Bulgin.

Love believes the Secret Shows validate Myspace’s claim as a trend spotting engine, citing the recent Bring Me The Horizon Secret Show taking an unknown band to a number one ARIA album in two months.

“That’s a pretty good validation of our ability to spot trends and also to bring that kind of content to our users as well in another platform other than just online,” says Love.

Australian sponsorship partners have ranged from Optus taking a year-long tenure, to the Commonwealth Bank’s debit card associated with music, to Telstra as part of its ‘Party Catchers’ campaign.

“Some brands are happy to have their logo associated, and other brands want quite extensive product sampling opportunities, trial of their products, and varying brands do those things to varying degrees of success,” says Love.

“If you look at Secret Shows and Black Curtains, they’re very much Myspace formats where we have presented by sponsorships, and some varying degrees of customisation around the outside of that, but first and foremost they’re Myspace formats. But we have also created bespoke programs and managed bespoke programs for brands as well that were very much customised for the brands to be part of the campaign as well. So we’ve got quite a lot of expertise in running events and knowing what works to drive an online community offline.”

Stirratt believes these offline executions demonstrate the difference between Myspace and Facebook users. “The Facebook consumer is quite a bit older and they go in and out of Facebook to communicate with people they know,” she says. “On the Myspace side, it’s a younger audience that comes in to consume entertainment content, and to bond with people who they may or may not know, but they’re both rabid fans of that content. And there was a very interesting study – we didn’t do this, it’s called the Chitika study. What they do is they measure all the social media out there and determine why people are going to them and what they’re doing on those sites. Fifty-one percent of the people who come to Myspace come to consume entertainment content, where in Twitter, people go to look at news and Facebook people go to look at people.”

 

Come together 

None of Myspace’s moves have so signalled the paradigm shift as the integration with Facebook updates. I am sceptical that the arsenal has been lowered in combatting industry comparison, but this one move stuffed a lot of money into the proverbial mouth. At this point, the comparison does belie a misunderstanding of what this space has become – it was once quite fair, but anyone in the know would laugh at a comparison of Foursquare and Facebook, Twitter and LinkedIn or vice versa in either case. Different audiences, different offerings.

“I think we get compared to Facebook a lot because we were the first social network to scale globally and were a lot of people’s first ever interaction with or understanding of social networking. We did a lot of things first that we sometimes forget about at the time, and the market has moved on and the market has moved to a point where Facebook has become this underlying communications platform, because they focused on standing for one thing, which was really a communications utility and doing an amazing job of it, whereas we tried to have a bet in multiple camps. And, when you lack focus, you have people who are focused in certain areas coming through and eating your lunch very quickly. So, in some ways, it’s an unfair comparison, but in other ways, you can understand it given the history and the timing of when Myspace and Facebook emerged,” Love concedes.

The brand plans to encourage its users to use the two platforms as complementary to each other.

“We’ll definitely be talking about Facebook and Twitter as partners, and we’ll also be organically encouraging our users to use the product in the way that we’ve designed it, so that they can see this is a unique product for them, and complements anything else they use,” says Bulgin.

And unofficial sources suggest we’ll see even greater integration between these social media platforms. When pressed, Love at least leaves scraps about the rabbit hole…

“We’re committed to being as open as possible and integrating with as many open platforms as possible. That’s the way of the web. How far we go down that path, I can’t really comment on that today.

“And, if anything, I don’t see Facebook as a competitor. I see Google and Facebook being more competitive if you talk about different ways to search for and discover content… the term social media will probably cease to exist to some degree in coming years, because websites generally have to become more social to keep up with what consumer expectations are and consumer behaviour.

And then there was Ping. A cursory view suggests that Myspace’s formidable partner, iTunes, is ready to stomp on toes. There has been a joyous chorus in the press calling Ping the Myspace killer. Followed by a dirge, when it revealed itself as a social shopping experience, not to mention one difficult to access for unestablished musicians.

 

A place for friends no longer

With the blood of Gap’s rebrand dripping freshly from their e-lips and specks of the iTunes 10 logo carnage splashed about the whiskers, the online community was given a sneak preview of the new Myspace logo being a ‘my’ followed by a literal space. A sample from @C47’s (sometimes known as filmmaker Joey Daoud) Twitter account: “Only two more characters left and Myspace will forever be deleted from the internet.”

TechCrunch broke the story earlier than Myspace had planned, and that omnipresent schadenfreude the brand has learned to live with is blatant in that article too. “If the iTunes 10 logo and Gap logo fiascos have taught us anything, it’s that people hate logo change, so people are inevitably going to hate this (I can’t wait for the comments section of this post),” warned the blog.

It wasn’t as bad as the journalist had predicted (quite a few comments were fuming with indignation that she’d labelled the font Helvetica when it was clearly font name). A few brave souls actually lauded it, and weren’t attacked for their opinions. My initial reaction was a forehead whack, but I’ve actually come to appreciate it’s at least a move with cojones.

“It’s common. People seem to be a bit taken aback by it at first, but once they see beyond the empty bracket, they start to see what’s sewn into that. They see it as quite bold and creative, and quite forward-thinking and artistic in its approach,” says Bulgin.

The ultimate vote of support has come in an unofficial logo generator springing up already (logomyspace.com). Love loves the logo, and says it’s been an advantageous talking point in starting trade discussions.

“It’s people talking about our brand, which in the past they haven’t been, or haven’t been as much as they once were. And when you’ve got an opportunity to talk to people about something like that, it gives you another opportunity to share what your message and your vision is,” says Love.

While the open bracket will be an outlet for user creativity, I’m confident it will be available in a reserved capacity to advertisers – Myspace remains cagey on the subject.

The problem with the logo is it’s actually an elegant reflection of social media itself: Facebook, Twitter, Myspace, LinkedIn etc would require me to explain their function if they weren’t populated by user content. This logo requires the same. And, had the planned launch date swung around without a leak, I dare say this would have been communicated. I haven’t picked up the green fixie just yet, but some of the excitement in that Surry Hills office has rubbed off on me. Whether the relaunch brings back the halcyon days myspace hopes for or not, we’re about to learn where this medium is in its development.

Just as the logo overtly embraces the idea that consumers own your brand, we’ll soon know whether they’ll give Icarus back his wings.

Twitter predicts ad surge

Chief operating office of Twitter, Dick Costolo, has forecasted an advertising boom as the micro-blogging platform prepares to launch a new advertising model.

According to the company’s blog, its ‘Promoted Tweets’ platform will take the form of ordinary Tweets that businesses and organisations want to highlight to wider groups of users.

It has so far signed up Best Buy, Bravo, Red Bull, Sony Pictures, Starbucks and Virgin America to the platform.

Costolo told Wired.com that he believed the company will eventually become profitable, but he declined to provide a timeframe for achieving profitability.

“We were valued at over a billion dollars last September, so we’re going to live in a world where we need to be generating hundreds of millions of dollars in revenue. We’re thinking about big, big numbers,” Costolo told Reuters.

Social media across Asia-Pacific

comScore has released its latest report on social media across Asia-Pacific (excluding China).

The report found that Australia ranks a nail-biting second to the Philippines for social media penetration. In the Philippines 90% of the web population visited a social networking site during February, the figure for Australia was 89.6% and 88.6% for third place, Indonesia.

Engagement across the region followed a similar pattern, with the average Philippines user spending 5.5 hours monthly on social networking sites, Indonesians 5.4 hours, and Australians and Malaysians 3.8 hours.

Averages for the measured period across Asia-Pacific indicate 2.5 hours are spent per month on social media and an individual will visit the category 15 times monthly. 50.8% of the total online population in the region visited a social networking site during the period. Facebook was the most popular, with a total of 240.3 million visitors.

“While social networking continues to be one of the most popular and fastest growing web activities in the world, its dynamics in the Asia-Pacific region exhibit significantly more individual market differentiation than in other global regions,” said Will Hodgman, comScore executive vice president for Asia Pacific. “In some markets, such as the Philippines, Australia and Indonesia, social networking is one of the most popular web activities reaching nearly 90 percent of the entire Internet population, while other markets report less PC-based social networking penetration, which can often be attributed to the high propensity to engage in social networking via mobile devices in these markets.”

Why social media has gone mainstream

The hype around social media just keeps getting louder. Every week a new campaign and a new platform is released. So why has social media gone mainstream?

Online networks, including social ones, evolve and take on a life of their own. In the real world, for multi-celled organisms to exist a number of cells must work together to make something bigger. When individual cellular components work together multi-celled organisms evolve and these can evolve into complex life forms over time. A branch of these complex life-forms have evolved and eventually became humans. Human civilisation has in turn evolved to where we are now because we have mastered the art of continually grouping together into teams, tribes, cities and nation-states to create something that is bigger than the sum of its parts.

Networking and collaboration is fundamental to what it means to be human. In our bodies are atoms working together to create cells and cells working together to create our organs. In our brains neurones work together to create our thoughts, feelings and language. In your company people are working together – to create something bigger and more exciting than the sum of its parts.

We can take this thinking and look at the development of the personal computer and see a very similar pattern emerging…

Before anyone had a computer or a smartphone, everything was a social event. Meetings were face-to-face, or over the phone at least, and communication in general was human-to-human based.

In the last 30 years things changed. Initially the personal computer made everything a private and secluded affair. Games, for example, could be played without the help of another human and work could happen sitting in front of a screen. The advent of the early internet showed how powerful many computers networked together could be, but from a personal perspective computing was an insular activity. 

The first social networks, forums and blogs worked with a huge number of anonymous users. While this was a step forward in person-to-person networking, the anonymity allowed people to behave in ways that they would never dream of in real life. This left many of these networks to be the domain of the very early adopters and special interest groups. The rules that govern effective social networks were yet to be developed.

What has happened recently, particularly with Facebook, is that is has become far easier to transport your real identity around the web. This means that increasingly people are joining new social networks with their real identity: their real name; their place of work; and other details that define them as a person in a movement – sometimes referred to as the Open Web. Naturally this makes people think more carefully about what they say and how they behave on social networks – because they own their comments the common rules of society come into play. When a persons reputation is attached to what they say it makes them think carefully about what that comment might mean to others. 

Of course people can still misbehave in social networks, like they can in real world networks, but the networks are now being governed by majority rule so this behaviour is quickly dealt with. This makes cooperation and collaboration much easier and because of this the barriers to entry are dropping at an astronomical rate. Companies can now start to feel more secure in setting up their own networks knowing that majority of users will join to get value out of the information that is provided and quickly deal with other users who lessen the overall value of that network.

So when thinking about why social media has become so widely adopted and pondering about where it is going avoid getting distracted by in the leaps in technology. These are important, of course, but it is the behaviour of the network and the developments of new social norms that are really driving the progress. Every individual in this massive network is doing what he or she is pre-programmed to do – communicate, collaborate and continue the march of our civilisations evolution.

The future of the social web will see openness and ownership of communication adopted on a much greater scale as the tools to do so become more wide spread and easier to adopt. The potential economic benefits of social media will force this to happen. Companies can and will want to access to increasingly granular data about their stakeholders – employees, supporters and consumers. Knowing which individuals are saying what, how they are behaving and who is influencing them is critical and valuable information. 

When Facebook releases its new developer tools in April this year there will be an even bigger push towards the open web – something that many market analysts are predicting will make the eventual float of Facebook bigger than that of Googles initial public offering.

The rules governing online social networks are beginning to mature. Unsurprisingly they closely reflect those that exist in offline world.

Social networking safety crisis meeting called

The Internet Industry Association (IIA) has called a crisis meeting with a number of social networkers to push for tighter controls on offensive user content.

Facebook, MySpace and YouTube representatives attended the meeting following the defacing of memorial pages set up in tribute to two children who were murdered.

It was also revealed that while Facebook had a number of advertising staff in its Australian office, it had no cyber security employees.

According to a report in The Australian, internet safety on social networking platforms such as Facebook has been looked at by government and industry groups, including the issue that the Australia Communications and Media Authority and police are unable to do anything about cyber security on the platforms.

“The social networking members are very committed to child safety. The overwhelming conclusion is we need to engage as an industry to help the users of social networking sites,” explained IIA chief executive Peter Coroneos.