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Author: Andrew Lamrock

Author: Andrew Lamrock

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In the century of the customer we need a better way to determine NPS than the survey
  • Andrew Lamrock
  • access_timeJanuary 9, 2014
  • remove_red_eye1256 Views
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Are you listening? Customer phone call analytics for unlocking insights
Andrew Lamrock August 23, 2013

Big data and a lack of financial resources are the biggest obstacles for marketers when it comes to driving customer insights from data, a recent US report claimed. Marketers are under increasing pressure to find ...

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