Author: Andrew Lamrock

Author: Andrew Lamrock

In the century of the customer we need a better way to determine NPS than the survey

Andrew Lamrock
January 9, 2014
864 Views

Are you listening? Customer phone call analytics for unlocking insights

Andrew Lamrock August 23, 2013

Big data and a lack of financial resources are the biggest obstacles for marketers when it comes to driving customer insights from data, a recent US report claimed. Marketers are under increasing pressure to find ...

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