Australia’s shonkiest products and services revealed
Congratulations are in order… to Australia’s dodgiest brands!
Choice, “the people’s watchdog”, has revealed the ‘winners’ of the 2012 Shonky Awards, ‘celebrating’ Australia’s “shonkiest products and shoddiest services” from companies making misleading claims, engaging in false advertising, showing a lack of transparency, or dealing in faulty goods or poor service.
‘Worst in Show’ is being put to popular vote from the eight winners of this year’s Shonky Awards:
Samsung SW70SP washing machine
Choice has tested 170 washing machines over the last six years, but using 224 litres of water to wash 3.5 kilograms of clothing earned the Samsung SW70SP a score of 0% for water efficiency, made even worse by the fact the washing performance also isn’t great (although the rinse function is apparently top notch).
Billed as an invisible nanotechnology coating for phones and other mobile devices, Choice says, “After sending four iPhones to a watery grave, it was apparent that the Liquipel claims, unlike the Liquipelled gadgets, don’t hold water, making the $99 service a false reassurance and a complete waste of money. The only iPhone to survive was a ‘control’ phone that wasn’t Liquipelled!”
Exit Mould and Coles Ultra Mould Remover
Choice’s investigation of bathroom mould killers found these Shonky ‘winners’ do little more than bleach the surfaces it’s applied to. Even worse, “the bleach can actually erode and corrode grout and tiles, making them more porous – and more receptive to future mould festivities.”
Ticketek and Ticketmaster
Australia’s ticketing duopoly scored a prize in this year’s Shonkies for the abundant extra fees and charges – including service/delivery fees even if you print the tickets yourself.
Charging a 10% credit card surcharge for every trip earned a Shonky Award for Cabcharge, the company that powers the payment processing technology in taxis. (Cabcharge denies it’s a surcharge, preferring to call it a ‘financial services fee’).
The Jetset Travelworld Group
Buried in their terms and conditions, Jetset, Travelworld, Harvey World Travel and Best Flights require customers to waive their credit card chargeback rights – allowing customers to apply to their credit card company for a refund if the services aren’t provided – something Choice believes is vital for travel purchases.
Nature’s Way Kids Smart Natural Medicines
Choice says the harm in homeopathic ‘medicines’ is not in the stuff itself, but the parents’ mistaken belief they’re helping their sick children: “The idea of selling water for upwards of $1000 per litre and claiming it’s medicine represents the very essence of shonkiness. But convincing anxious or desperate parents they can use it to treat their children’s ailments takes it to a whole new level.”
Claiming a 15-segment chocolate bar contains 16 serves was enough to earn Toblerone a place in Shonky history, with the pain person number 16 must feel at the party too much to turn a blind eye.