Subway trials new brand direction in Australia amid Jared Fogle scandal
Fast food retailer Subway has launched a new brand campaign, ‘Eat Well Go…’ aiming to create a stronger emotional connection with customers. The Australian campaign launch is something of a test for the company’s other markets, and comes at a time when the company is embroiled in a scandal involving former brand ambassador Jared Fogle.
The international sandwich-bar brand is using Australia and New Zealand as a testing ground, hoping to adopt a similar strategy in other markets if successful, says Dan Kohler, Subway international marketing director.
“We’re looking with keen interest to see the results in Australia and how these learnings could be implemented elsewhere.”
Subway’s new approach in Australia contrasts with the company’s use of a celebrity brand ambassador strategy, which has proven problematic.
In July this year, Subway announced it had suspended its relationship with long-time brand ambassador Jared Fogle because he was under investigation by the FBI.
This week, Fogle received US federal charges relating to possessing and distributing child pornography, and for paying to engage in sexual activity with a person under 18 years old. The Washington Post is reporting that he faces at least five and up to 12 and a half years in prison.
The new campaign
Developed using Sprout Research’s neuroscience tool MindSight, the new ‘Eat Well Go…’ communications direction attempts to show customers that Subway is about helping customers to “get the most out of life, no matter what their goals” by fuelling their bodies with the brand’s food.
Regional marketing director Gina Kahler says the research looked into consumers’ psyches.
“Research reinforced that consumers perceive Subway as a source of eating well to help them achieve the most out of life in their day, and feel good, not guilty.
Jude Johannesen, client services director of Ripe Solutions, which produced the campaign, says:
“Eat Well Go… shows the wide appeal of Subway and the role the brand plays in allowing people to go further, go harder, go longer and go do more of the things they love”.
The campaign includes outdoor, digital, radio, PR, a social influencer campaign and TVCs shot in picturesque parts of Australia and New Zealand by award-winning Play TV director Frazer Bailey and director of photography Ben Nott.