Telstra 3G and Next G™ pre-paid mobile customers are now able to recharge their phone and manage their profile directly from their handset with the addition My Pre-Paid, a new self-serve facility, to their service.
Created by Telstra and m.Net Corporation, the solution allows Telstra to leverage the growing convergence between 3G mobile services and the internet.
Access to My Pre-Paid is available from the home tab on the BigPond Mobile portal under My Account on the customer’s mobile handset. It allows customers to view their balance and call history, recharge their account by voucher, credit card or direct debit, purchase additional services, update their preferences and even transfer credit to other Telstra pre-paid customers.
Roberto Vannini, executive director, Telstra Product Management, said the new-look, customer friendly self-care capability was already enjoying strong take-up from Telstra mobile pre-paid customers.
“This type of product innovation takes us another step closer to giving our customers a powerful, seamless user experience in a 1-click, 1-touch, 1-button, 1-command way,” he said.
“It is already proving popular with our customers with more than 4500 unique users accessing the service each day.”
Aw… always nice to see a phone company with happy customers – its so rare these days.