The Customer Show invites you to bring together your teams involved in the customer journey to be a part of a shared mission. That mission: CX. Meaningful, consistent, unified, frictionless CX.

From customer service, marketing, digital, UX, loyalty, Employee X, e-commerce and payments. We know that every employee plays a crucial role in experience delivery. As such, we think everyone deserves a ticket to The Customer Show. With over 1,000 attendees, here you’ll be able to connect, learn and benchmark with over 50 speaker experts. 

“With over 30 percent of customers willing to change who they do business with after just one bad experience – now is the time for business leaders to take urgent action to improve the experience at every moment that matters,” says Jason Bradshaw.

Speaking at the event will be Jason Bradshaw, author of bestselling book, It’s All About CEX and the former chief customer officer of Volkswagen. He is going to share his tips and techniques that modern day marketers need to boost customer retention.

Bradshaw believes having your IT, Digital and CX departments working together is critical for this overall success. 

“Customers are our most important and valuable resources. If we invest in their experience and overall happiness at work, then the Customer Experience and overall happiness will follow”, says Lauren Reid, Manager for Member Experience at ESSSuper

Lauren will deep dive into various ways on how to manage a change to new technology for contact centres and agents.

Lauren and Jason will be joined by CX and marketing leaders from ANZ, Allianz, Google, WooliesX, Simply Energy, Verve Super, Barwon Water and many more.

The Customer Show exhibition has been created as a platform for companies across Australia who are keen to meet the challenges and embrace the opportunities ahead in customer experience be it BFSI, Retail, Government, Telecommunication sectors. 

Being housed in the Melbourne Convention and Exhibition Centre on 4 and 5 May 2022. The show will showcase the leading and most thought-provoking sessions on Customer Engagement and Loyalty, Digital Experience, Employee Experience, Frontline Customer Service and Payments Experience. It promises to bring every leader who plays the largest to smallest role in CX under the one roof.

“Customers are moving at such a rapid pace today that it feels like CX leaders are forced to run this never ending marathon just to keep up. This is the challenge and beauty of the Customer Experience space – and the one thing we work to solve in bringing the community under the one roof,” says Show Director Mary Anne Ghobrial.

With ServiceNow and Inmoment contributing to the discussion on cross-collaboration in CX; Khoros exploring the importance of Contact Centres today; and Sprinklr portraying a new outlook for customer loyalty and retention, the event encapsulates the key industry trends and emerging opportunities.

To apply for your free visitor ticket to the show, simply visit:  https://tickets.lup.com.au/customer-show-2022?cat=cat-registration&ref=MARKETINGMAG