Ever been out to meet a client and got their name wrong? Or perhaps a potential supplier hit you with their sales pitch, then asked what it is your company actually does.

Embarrassing slips of the tongue and gaffs revealing that the project lead didn’t actually work on the project can happen all too easily, but it’s a sign of a lack of care, and can significantly harm the relationship. American Express is here to help, with a post on their  Open Forum blog to help you avoid the top five things not to say to a client. AmEx sales and marketing executive, Mike Michalowicz, has put together a handy infographic to help you out.

Let us know your pet hates below or on the social media.

Marketers/clients: What can’t you stand agencies/suppliers saying or doing?

Agencies/suppliers: What do you avoid saying to clients at all costs?