Author: Alex Andre
Net Promoter Score: the most valuable tool for companies serious about their customers?
August 17, 2012
With online retailers growing four times faster than traditional bricks and mortar outlets, competition is rife between brands in the digital space. And in businesses such as ours, the customer experience can quite often be a ‘virtual’ one, potentially making customer loyalty even more challenging. There are so many different ways to measure customer loyalty […]
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