Drawing the line from CX to ROI – it’s the human touch
So, you’ve got a CX platform? Great! You’re 20% there! According to Kantar's Jake Pilgrim, there’s much more t....
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Marketing mag
Extreme disruption in the automotive industry: a look at the road ahead
Despite our familiarity with the disruption concept, there's little to compare with the extreme disruption hitting th....
Your disjointed tech stack is damaging your customer experience
'Damn it, Jim, I'm a marketer, not a systems integrator!' Star Trek's Dr McCoy might have....
When consumer advocacy meets recruitment – The Royal Melbourne Hospital story
The Royal Melbourne Hospital Allied Health department’s decision to include former patients in its recruitment proc....
Australian brands need to up their affiliate marketing game
When you hear ‘affiliate marketing’, you probably think of voucher codes, cashback sites and other third-party ne....
Ooshies – a cautionary toy story about cashing in on childhood innocence
With Woolworths' Ooshies campaign in full swing, capitalising on the success of prior collectable-focused campaigns, acade....
In conversation with Gary Vaynerchuk and Nick Bell
During his tour of Australia, the acclaimed US magnate Gary Vaynerchuk took some time out of his very busy....
I dream of (data) genie – power, pace and paradox
With ACCC chair Rod Sims declaring that the "[data] genie is out of the bottle," and with CDR and Open Banking on the....