Author: Nick Smith
Levelling up your customer dialogue, part 3: Loyalty through customer experience management
November 29, 2012
This is Part 3 of a series on ‘Levelling-up your customer dialogue: the what, why and how’. Part 1 can be found here, Part 2 is here, and look out for the fourth an final instalment in December. There is no doubt that businesses are currently operating in a tough climate: unstable global economics, highly-penetrated markets, […]
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Levelling up your customer dialogue: the what why and how, part 1
August 9, 2012
This is Part 1 of a series on ‘Levelling-up your customer dialogue: the what, why and how’. Part 2 can be found here, Part 3 is here, and look out for the fourth and final instalment in December. We are experiencing exciting changes in the way customers engage with brands. Social networks and mobile technology are two […]
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