Roy Morgan Research’s customer satisfaction award winners 2015

Roy Morgan Research has announced the winners of its annual Customer Satisfaction Awards.

 

Apple, Bendigo Bank, Westpac, The Good Guys and Internode each won awards for the fourth consecutive year. The awards began four years ago.

The results were based on 12 months of data from Roy Morgan Single Source and Business Single Source surveys, collected from more than 50,000 consumers and 12,000 business decision-makers throughout 2014.

And the winners are: 

 

  • Car Manufacturer of the Year: Lexus
  • Bank of the Year: P&N Bank
  • Building Society of the Year: Greater Building Society
  • Credit Union of the Year: People’s Choice Credit Union
  • General Insurer of the Year: Defence Service Homes Insurance
  • Industry Superannuation Fund of the Year: ESSSuper
  • Retail Superannuation Fund of the Year: Plum
  • Major Bank of the Year: Commonwealth Bank
  • Major Business Bank of the Year: Westpac
  • Private Health Insurer of the Year: CBHS
  • Risk & Life Insurer of the Year: Insuranceline
  • Business Bank of the Year: Bendigo Bank
  • Business Insurer of the Year: NRMA
  • Business Superannuation Manager of the Year: REST Super
  • Auto Store of the Year: Autobarn
  • Chemist/Pharmacy of the Year: Guardian
  • Clothing Store of the Year: Suzanne Grae
  • Coffee Shop of the Year: Michel’s Patisserie
  • Department Store of the Year: David Jones
  • Discount Department Store of the Year: Target
  • Discount Variety Store of the Year: The Reject Shop
  • Furniture/Electrical Store of the Year: The Good Guys
  • Hardware Store of the Year: True Value Hardware
  • Quick Service Restaurant of the Year: Crust Pizza
  • Service Station of the Year: Gull
  • Shoe Store of the Year: Betts/Betts Kids
  • Sports Store of the Year: SportsPower
  • Supermarket of the Year: Aldi
  • Mobile Phone Handset Provider of the Year: Apple
  • Home Phone Provider of the Year: Southern Phone
  • Home Internet Service Provider of the Year: Internode
  • Mobile Phone Service Provider of the Year: Amaysim
  • Domestic Airline of the Year: Qantas
  • Domestic Business Travel Airline of the Year: Qantas
  • International Airline of the Year: Singapore Airlines
  • Electricity Provider of the Year: ActewAGL
  • Gas Provider of the Year: Red Energy

 

Michelle Herbison
BY Michelle Herbison ON 19 February 2015
Assistant editor, Marketing Magazine.