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Author: Abhishek Malhotra

Author: Abhishek Malhotra

Technology & Data
Total-experience is the new CX: twelve trends transforming customer service
  • Abhishek Malhotra
  • access_timeMarch 29, 2022
  • remove_red_eye1863 Views
Change Makers
The next horizon in customer service is closer than you think
Abhishek Malhotra March 3, 2022

Many businesses already have a future-ready customer service system in place – they just don’t know it. Abhishek Malhotra explains how the pandemic gave brands what they needed to deliver personalised CX across voice and ...

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