Social & Digital

Things change quickly in Interwebs land. Here’s what you need to know so you can look knowledgeable and sound educated in front of the people who presume you know a lot about all this sort ...

Twitter seems to be the buzzword for most companies, and the real question many agencies are trying to answer is how can social media help grow our businesses or understand more about our customers. A ...

How to use Google to win affection online I’ve just met a sweet Aussie colleen who we’ll call ‘Ms O’Irish Name’. Thanks in no small part to Google, she thinks I’m quite marvellous. After our ...

I like the thought of social objects having grips, handles or even doors. These handles would allow objects to travel around social networks more rapidly because people can pick them up more easily. A quick ...

Tamir Berkman takes you through a few reasons why 2009 is going to be a big year for social media: The medium is coming of age It’s been a few years since baby social media ...

Yes, rules are made for a reason but they’re also there to be broken. If your customer help representative can’t help a customer because of a rule, then this rule needs to be challenged. In ...

The dawning of the digital age has created much hand-wringing among traditional media providers and the advertisers who feed them. A plethora of new options has seen rapid erosion of the once mighty traditional media ...

ABT CEO Antony Gowthorp says Brand Obama shows how emotional intelligence can help organisations handle tough economic times. When Barack Obamas election campaign encountered potentially image-denting, bad news threats – in the shape of outbursts ...