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Author: Ben Ice

Author: Ben Ice

Technology & Data
People will grow (even more) tired of surveys: customer insights predictions 2020
  • Ben Ice
  • access_timeDecember 6, 2019
  • remove_red_eye1888 Views
Change Makers
Companies will get controversial with EX transformation in 2020
Ben Ice November 28, 2019

Firms will be bolder and more unapologetic with EX as the harmful outcomes of providing poor culture and conditions intensify in 2020, Forrester predicts. 2020 will be the year of the niche employee experience (EX), ...

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News
Top teams: the highest performing sponsorship in Australian sport
Ben Ice November 28, 2019

New research has uncovered which sports teams delivered the best performance for their sponsors over 2019’s winter league seasons. North Melbourne Football Club (AFL) and its long-running sponsorship deal with Mazda sees the strongest outcomes ...

chat_bubble0 Comment visibility4533 Views
News
A 2020 warning for CX professionals: prove your value or lose your job
Ben Ice November 25, 2019

CX professionals who can prove ROI face a strong job outlook in 2020, but their less successful counterparts may find themselves unemployed or turning to questionable means, Forrester predicts. CX professionals who are unable to ...

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